Akin KARAKAYA
CS Countries Cybersecurity Lead
Summary
Practical and pragmatic Global Technical Lead with 10 years leading successful international support operations. Provider of exceptional customer satisfaction levels through detailed customization of each operation to local cultures and regional needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
1
1
year of post-secondary education
9
9
Certifications
Work History
Cybersecurity Lead
Elcore AG
10.2024 - Current
- Managed multinational teams across Turkey and Central Asia, overseeing million-dollar projects in post-sales and pre-sales operations.
Senior Support Engineer
Edge Delta
05.2022 - 11.2024
- Analyzed, reproduced, and reported product defects within various cloud environments for USA top 10 customers like Super League, Airbnb, T-Mobile, Box, etc.
- Executed routine maintenance activities on systems infrastructure, preventing potential downtime scenarios while minimizing impact on customers'' daily operations
- Championed DevOps principles to streamline deployment processes and improve collaboration between development and operations teams
- Streamlined infrastructure management through automation using industry-leading tools such as Ansible, Kubernetes, and Terraform
Project Technical Manager
HAVELSAN A.Ş
06.2018 - 05.2022
- Directed Digital Transformation Project for DOD, including Data Centers, Software Development, and Desktop/Application Virtualization.
- Managed budgets of multi-million-dollar projects, maintaining financial discipline and optimal resource utilization across all stages of development
- Delivered projects on time and within budget by effectively managing scope creep through proactive identification and mitigation of potential risks
Professional Services Manager
SinerjiSoft Bilişim A.Ş
10.2016 - 06.2018
- Managed Professional Services Deployment and On-Site Service Desk groups, developed new strategies and documentation, and consistently met corporate operating metrics and budget goals.
Senior System Architect – Training Lead
Military Sector (Contract with Bilisim Egitim Merkezi)
10.2014 - 10.2016
- Provided official Microsoft, Linux, CCNA, and Prince2 trainings to various military and police forces.
Senior Service Delivery Manager
Microsoft Corporation
09.2012 - 10.2014
- Promoted to oversee operations related to customer satisfaction as trusted business advisor for Microsoft Services Premier Support.
Technical Account Manager
Microsoft Corporation
01.2011 - 01.2012
- Advised Premier Support customers, developed and implemented customized service delivery plans, and provided cross-functional leadership.
Project Manager / Microsoft Senior Consultant
Innova IT Solutions (Turkish Telecom IT Company)
01.2009 - 01.2011
- Supported pre-sales and post-sales teams, maintained senior-level expertise, and managed high-caliber technical support projects.
Microsoft Certified Trainer
Netsoft (Microsoft Official Training Provider)
01.2007 - 01.2009
- Consulted companies on the design and implementation of information systems infrastructures and presented official training courses.
Product Manager
Proya (IBM Distributor)
01.2006 - 01.2007
- Led sales planning for antivirus, firewall, endpoint security solutions, and requirement management software.
Ankara Region Customer Representative
Akora (IBM & HP Distributor)
01.2004 - 01.2006
- Established relationships with technical personnel, conducted product demonstrations, and developed dealer channel and customer satisfaction programs.
Education
MBA - Technology
Ankara Science University
Turkey 04.2023 - Current
Bachelor’s Degree in Public Administration -
Cumhuriyet University
Skills
Team Building and Motivation
Systems Development Lifecycle Management
Customer Relationship Management
Amazon Web Services
Problem-Solving
DevOps
Budget Administration
Project Management
Project Leadership
Community And Ngo Works
Educational Volunteers Foundation of Turkey (TEGV), 01/01/03, Present, Trainer for Learning Approaches and Methodologies, Information Technologies for Kids, and IT Support Engineer.
Certification
Kubernetes Training, Edge Delta, Seattle, WA, USA
Professional Overview - Roles
Professional Overview
Global Technical Lead
- Managed international operations, overseeing technical projects and ensuring alignment with global standards.
- Coordinated with regional teams to implement and support technical solutions.
- Developed and executed strategies for global technical initiatives, improving operational efficiency and consistency across regions.
Senior Support Engineer
- Analyzed and reported Edge Delta agent issues in AWS, GCP, Azure, Docker, and Kubernetes.
- Provided solutions and worked with engineering teams to resolve technical problems.
- Managed support tickets, ensuring timely and accurate responses to customer queries.
- Assisted customers with feature utilization and submissions.
- Contributed to knowledge bases and shared customer feedback with product teams.
- Helped onboard new customers.
Technical Manager
- Led System Engineering and Security Teams for DOD and Turkish Military, managing a $85M budget.
- Organized and managed multiple assets to achieve goals efficiently.
- Promoted teamwork and ensured high service quality.
Senior Architect
- Defined project goals, schedules, budgets (up to $15M), and deliverables.
- Led cross-functional teams and managed vendors and contracts.
- Oversaw all project phases from design to implementation.
Senior Delivery Manager
- Advised customers on technical services, streamlining processes and reducing lead time.
- Demonstrated strong leadership and communication skills, fostering team collaboration.
Developed effective business processes and strategies.
Timeline
Cybersecurity Lead
Elcore AG
10.2024 - Current
MBA - Technology
Ankara Science University
04.2023 - Current
Senior Support Engineer
Edge Delta
05.2022 - 11.2024
Project Technical Manager
HAVELSAN A.Ş
06.2018 - 05.2022
Professional Services Manager
SinerjiSoft Bilişim A.Ş
10.2016 - 06.2018
Senior System Architect – Training Lead
Military Sector (Contract with Bilisim Egitim Merkezi)
10.2014 - 10.2016
Senior Service Delivery Manager
Microsoft Corporation
09.2012 - 10.2014
Technical Account Manager
Microsoft Corporation
01.2011 - 01.2012
Project Manager / Microsoft Senior Consultant
Innova IT Solutions (Turkish Telecom IT Company)
01.2009 - 01.2011
Microsoft Certified Trainer
Netsoft (Microsoft Official Training Provider)
01.2007 - 01.2009
Product Manager
Proya (IBM Distributor)
01.2006 - 01.2007
Ankara Region Customer Representative
Akora (IBM & HP Distributor)
01.2004 - 01.2006
Bachelor’s Degree in Public Administration -
Cumhuriyet University
Kubernetes Training, Edge Delta, Seattle, WA, USA
Service Delivery Management Training, Microsoft Service University, Redmond, WA, USA
ITIL Training, Redmond, WA, USA
Customer Management Training, Microsoft HQ, Redmond, WA, USA
Leadership Training, Istanbul, Turkey
Microsoft Security Development Cycle Training, Seattle, WA, USA
Project Management Training, San Francisco, CA, USA
Microsoft “Train the Trainer” Training, Istanbul, Turkey
Computer Forensic Training, Istanbul, Turkey
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