Ahmet Murat Erayvaz
Istanbul,34
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Working Closely with clients and engagement teams to assist them in adapting to a wide range of ESG frameworks and schemes including GRI
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Senior Product Specialist
KİMPUR
10.2023 - Current
- Implemented risk mitigation strategies during product development stages, minimizing potential issues before launch.
- Conducted thorough life cycle assessments for products and services, leading to more informed decision-making regarding materials and processes.
- Conducted detailed benchmarking analyses to identify industry-leading sustainability practices, inspiring clients to strive for excellence in their own operations.
- Working closely with clients and engagement teams to assist them in adapting to a wide range of ESG frameworks and schemes, including GRI.
- Managed carbon footprint analysis projects to identify opportunities for emissions reductions, guiding clients towards climate-positive actions.
- Enhanced product performance by identifying and addressing customer needs through thorough market research.
- Secured valuable partnerships by representing the company at industry conferences, trade shows, and networking events.
- Developed comprehensive training materials, paving the way for smooth onboarding of new team members.
- Customized products according to client specifications, ensuring exceptional user experiences across diverse industries.
- Established a comprehensive product roadmap, guiding successful execution of short-and long-term goals.
- Developed and implemented sustainable business strategies, resulting in increased efficiency and reduced environmental impact.
- Provided ongoing support to team members by offering guidance, resources, and mentorship to promote professional growth and development.
- Managed cross-functional teams to ensure effective communication and collaboration throughout the project lifecycle.
- Developed comprehensive project plans for successful execution and timely delivery of projects within budget constraints.
Technical Support Engineer
KİMPUR
2 2023 - 10.2023
- Specialized in applying polyurethane materials in diverse sectors, focusing on flexible, rigid, and footwear applications.
- Achieved a 95% resolution rate within the designated SLA for customer inquiries.
- Routine customer visits (200 customers per year) improve brand value and enhance customer service quality.
- Implemented efficient processes for technical support and onboarding, enhancing team operations.
- Improved response accuracy and reduced resolution time by 25%.
- Led and managed customer facility trials, ensuring smooth integration of products and services.
- Conducted thorough post-trial assessments, generating weekly and monthly reports with actionable insights.
- Developed custom training programs in collaboration with customer management (1-2 customers per month).
- Collaborated cross-functionally with Sales, Logistics, and R&D for operational efficiency and project success.
- Created training materials and customer-facing documents to deliver excellent customer service.
Application Engineer
TÜRK HENKEL KIMYA A.Ş
01.2021 - 01.2023
- Established partnerships with customers, distributors, and business associates (DC, B2C) in wood industry
- Provided technical support, consultancy, and training services to customers, distributors, and partners biannually
- Effectively communicated raw material availability fluctuations to sales department, enabling profitable product utilization even during competitors' price increases (10% GP increases)
- Coordinated new applications and investments with potential and inactive customers, resulting in 10 new product launches
- Conducted tests in Turkey, keeping test fees within the country (approx
- 5T€), resulting in faster test results and prompt customer feedback
- Built brand value and ensured long-term customer satisfaction
- Documented technical details and facilitated product testing in Turkey for products imported from China and Germany, achieving a success rate of 95%
- Engaged in projects such as 3 Adhesive Development Projects, 1 New Business Unit Development, and implementation of new test parameters
- Proficient in software applications: Matlab, ChemCAD, MathCAD, Aspen, Oracle, QDMS, CRM, MS Office, and SAP.
Global Technical Customer Service Specialist
AKCOAT A.Ş
03.2017 - 01.2021
- Developed and optimized manufacturing processes to meet customer specifications, reducing production costs by 30% from R&D to customer delivery
- Established global technical service standards, implementing response time guidelines and strict SLA metrics to enhance customer satisfaction
- Utilized Lean 6 Sigma for root cause analysis, resulting in a 25% decrease in customer dissatisfaction due to resolved technical inquiries
- Supported after-sales service and conducted technical evaluations in 25 countries, facilitating knowledge transfer with customers
- Managed raw material performance monitoring and maintained technical relations with suppliers
- Conducted customer trials and achieved a 90% success rate in optimizing products to meet production norms
- Led projects such as Low Lithium Easy to Clean Electrostatic Powder Enamel and Characterized Porosity Testing with Lean Six Sigma Green Belt leadership
- Implemented testing instrumentation (TGA/DTA, FT-IR, Raman Spectrometer, SEM/EDS, XRF and XRD) to meet customer requirements
- Provided technical assistance to customers in Asia, Europe, and South America to improve design testing processes in line with global standards.
Education
Master of Science - Chemical Engineering
Yildiz Technical University
Istanbul, TR 01.2017 - 04.2019
Bachelor of Chemical Engineering -
Yildiz Technical University
Istanbul, 34 08.2010 - 06.2016
Skills
Time Management
Negotiation
Presentation
Troubleshooting
Product Roadmapping
Customer Feedback Analysis
Product Lifecycle Management
Carbon Footprint Analysis
Carbon Footprint Assessment
Timeline
Senior Product Specialist
KİMPUR
10.2023 - Current
Application Engineer
TÜRK HENKEL KIMYA A.Ş
01.2021 - 01.2023
Global Technical Customer Service Specialist
AKCOAT A.Ş
03.2017 - 01.2021
Master of Science - Chemical Engineering
Yildiz Technical University
01.2017 - 04.2019
Bachelor of Chemical Engineering -
Yildiz Technical University
08.2010 - 06.2016
Technical Support Engineer
KİMPUR
2 2023 - 10.2023