AHMET CAN KILIC
Customer Service & Hospitality Professional
Istanbul,34
Summary
Experienced Customer Service Specialist with a strong background in hospitality, including roles as a Restaurant Manager and Waiter. Skilled in team management, organization, and delivering exceptional service with a focus on clear communication and problem-solving. Additionally, experienced English Teacher, supporting diverse age groups and fostering effective communication. Known for patience, building strong relationships, and adapting to varied customer and student needs.
Overview
5
5
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Private English Tutor
SELF
04.2020 - Current
- Fostered a positive learning environment that encouraged open communication between tutor and student, promoting active participation in lessons.
- Boosted student confidence in English communication through personalized feedback and constructive criticism.
- Collaborated with parents to monitor students'' progress, providing updates on achievements and areas for improvement.
- Developed individualized learning plans for each student, addressing their specific needs and goals in language proficiency.
- Increased students'' vocabulary knowledge through creative word games and exercises, leading to more effective communication skills.
- Incorporated real-life examples into lessons to make abstract concepts more relatable and engaging for students.
Restaurant Server
Bubba Gump Shrimp
08.2024 - 04.2025
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Restaurant Manager
Masal Plus Restaurant Cafe
06.2024 - 04.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Restaurant Waiter
RED EVENTS
03.2023 - 04.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
English Teacher
WALL STREET ENGLISH
09.2020 - 06.2022
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Kept classroom organized, clean and safe for students and visitors.
- Prepared comprehensive English curriculum for multiple classes.
Education
Bachelor of Arts - English Language And Literature
Kocaeli University
Kocaeli06-2025
Skills
Online tutoring
Certification
Work and Travel
Hobbies
Write original lyrics and compose rock music in collaboration with a band; produce and release tracks on platforms such as Spotify, YouTube, and Apple Music. Use tools including FL Studio and Audacity to arrange, mix, and master songs, contributing to a growing digital music portfolio and engaging an online audience.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant Server
Bubba Gump Shrimp
08.2024 - 04.2025
Work and Travel
07-2024
Restaurant Manager
Masal Plus Restaurant Cafe
06.2024 - 04.2025
Restaurant Waiter
RED EVENTS
03.2023 - 04.2024
Erasmus+
02-2021
English Teacher
WALL STREET ENGLISH
09.2020 - 06.2022
Private English Tutor
SELF
04.2020 - Current
Bachelor of Arts - English Language And Literature
Kocaeli University