AHMET OZAN
Kocaeli
Summary
Customer-focused professional with successful track record in retail and logistics. Consistent positive interactions with customers and conflict resolution skills in management. Proven ability to increase customer retention by addressing complaints in a timely and efficient manner.
Overview
7
7
years of professional experience
Work History
Manager
Abbey Road Off Licence
05.2018 - 04.2021
Ensuring compliance with health and safety legislation.
Dealing with customer queries and complaints.
Overseeing pricing and stock control.
Manager
Park Road Stores
02.2016 - 03.2018
Ensuring high levels of customers satisfaction through excellent service.
Maintaining outstanding store condition and visual merchandising standards.
Reportimg on buying trends, customer needs, profits etc.
Air Cargo Operative
ENCO Logistics
02.2014 - 11.2015
Working to strict deadlines to co-ordinate Worldwide multimodal imports & exports with end to end responsibility (including collections, airline bookings, liaising with overseas agents/customers until delivered).
Strong customer relationships to understand requirements and always deliver excellent customer service.
Airline booking and processing relevant import/export documentation.
Submitting Import & Export Customs entries
Quotations, pricing and invoicing clients.
Education
Bachelor of Arts - Journalism
Marmara University
Istanbul, Turkey06.2013
Skills
Customer service
Time management
Attention to detail
Teamwork
Languages
Turkish
Native or Bilingual
English
Full Professional
Timeline
Manager
Abbey Road Off Licence
05.2018 - 04.2021
Manager
Park Road Stores
02.2016 - 03.2018
Air Cargo Operative
ENCO Logistics
02.2014 - 11.2015
Bachelor of Arts - Journalism
Marmara University