Ahmet Han
Istanbul
Summary
I seek an active career where I can relate to and grow with people. One that offers scope to progress and advance to higher and more responsible positions. My objective is to secure a challenging position within a reputable organization to further progress and develop within the company to align myself in line with organisational objectives
Overview
20
20
years of professional experience
Work History
Business Analyst
Turkish Airlines Incorporated.
01.2019 - Current
- Research and development of specific English language related courses to office and flight crew of the organisation.
- Conducted interviews with key business users to collect information on training needs and business processes.
- Provide tailor made training to key stakeholders within the organisation.
- Assist HR with language assessment processes for recruitment.
- Develop and provide English language assessment tests for Pilots and Cabin crew where needed.
- Carry out specific duties as requested by the manager.
Human Resources Manager
ISTANBUL AMERICAN SCHOOLS
04.2018 - 09.2018
- Responsible for recruiting, screening, interviewing and placing workers
- Organising residency and work permit applications for foreign teachers
- Liaising with external vendors to negotiate and organise operational needs for the school building
- Responsible for the maintenance of up to date accurate personnel records in accordance with statutory and audit requirements
Human Resources Specialist
MENTAL HR CONSULTANCY
06.2016 - 02.2017
- Providing specialised service to firms in relation to; Job analysis, Situation Analysis, Corporate Culture, Competency Analysis, Reorganisation and Restructures
- Interviewing and testing job seekers based on client needs in various industries
- Building relationships with employers and job seekers in governmental and civil society organisations
- Organising and conducting entrance examinations for corporate firms as required.
Agent Liaison Coordinator
AUSTRALIA AND NEW ZEALAND BANKING GROUP
09.2015 - 03.2016
- Administer a panel of debt collection agencies used for recovering outsourced and sold debt
- Drive performance through results analysis, reviewing portfolio trends and developing collection strategies
- Assist in ensuring agencies are compliant with relevant legislation and contractual agreements
- Run operational contract management and performance meetings to discuss and document performance management issues.
Agent Liaison Officer
AUSTRALIA AND NEW ZEALAND BANKING GROUP
11.2010 - 09.2015
- Review and respond to requests of debt waivers and settlements
- Manage complex agency, customer and third party requests within tight deadlines
- Handle disputes and complaints to prevent cases heading to external dispute resolution
- Liaise with third parties to recover bank assets
- Provide on the job training for new entrants.
Executive Chauffeur
KS LIMOUSINES
08.2003 - 03.2016
- Waited for passengers at designated high-volume locations such as airports and popular events.
- Hired new drivers, maintained performance and managed customer service.
- Managed teams of drivers, shift schedules and reservation calendars.
- Drove VIPs to corporate events and meetings.
Education
Bachelor of Business (LBB) - Management and Human Resource Management
LA TROBE UNIVERSITY
MELBOURNE, AU05.2008
Certificate IV in Finance and Mortgage Broking - Banking And Financial Support Services
KAPLAN PROFESSIONAL
Melbourne03.2018
Certificate IV in Customer Contact - Customer Service Management
Customer Service Institute of Australia
Melbourne01.2015
Skills
- Highly competent in reading and writing of English and Turkish
- Quick to build relationships and create rapport
- Evaluation of certain issues and reflecting on long term impacts
- Highly responsible and able to lead a group, or work independently
Personal Information
- Citizenship: Australian / Turkish
- Date of Birth: 24/12/83
- Marital Status: Single
Timeline
Business Analyst
Turkish Airlines Incorporated.
01.2019 - Current
Human Resources Manager
ISTANBUL AMERICAN SCHOOLS
04.2018 - 09.2018
Human Resources Specialist
MENTAL HR CONSULTANCY
06.2016 - 02.2017
Agent Liaison Coordinator
AUSTRALIA AND NEW ZEALAND BANKING GROUP
09.2015 - 03.2016
Agent Liaison Officer
AUSTRALIA AND NEW ZEALAND BANKING GROUP
11.2010 - 09.2015
Executive Chauffeur
KS LIMOUSINES
08.2003 - 03.2016
Bachelor of Business (LBB) - Management and Human Resource Management
LA TROBE UNIVERSITY
Certificate IV in Finance and Mortgage Broking - Banking And Financial Support Services
KAPLAN PROFESSIONAL
Certificate IV in Customer Contact - Customer Service Management
Customer Service Institute of Australia