Ahmet Demirci

During the time I was working at Unite, I worked for Koton as a remote technical
I provided support services. Within the scope of this task, I fulfilled the following responsibilities
I took it on:

• Support Record Management: Organizing the support requests and sending them to the right units
  and effectively manage the support record repository.
  Management.
• Remote Technical Support to Stores: Store employees were confronted by
  to continue uninterrupted operations by solving technical problems remotely
  Contribution.
• Handheld Terminal Installation and Support: Handheld terminals used in stores
  remote installation, configuration and resolution of technical problems
  to perform.

These tasks include providing remote technical support, communication skills and problem
allowed me to gain competence in solving problems

During my time at Ağaoğlu, I provided various IT support and technical troubleshooting services.
My responsibilities included the following:

• User Account Management: Renewal of user passwords, account locks
  removal and secure system access.
• Technical Support: Providing technical support for hardware, software and peripherals (e.g. printers)
  to provide fast and effective solutions to problems.
• IP Telephony Support: Installation, configuration and troubleshooting of IP phones.
  Ensuring uninterrupted communication by eliminating the problems.
• Warehouse Management: Organization and tracking of IT equipment in the warehouse
  to improve operational efficiency.
  

These tasks helped me develop my problem solving skills, improve my technical
empowerment and reliable support in a dynamic working environment
allowed me to provide