Ahmed Attia
CX. Customer Support
Istanbul
Summary
Driven Business Development Executive with career history in multi-state distributed businesses and proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition, and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.
Overview
3
3
years of professional experience
Work History
Business Development Executive
Open English
1 2023
- Oversee complete sales cycles, including presentations and negotiations with top-level executives in human resources and corporate development, consistently highlighting the value of our product range
- Direct sales activities towards achieving revenue goals
- Increase awareness and adoption of the OE platform through product demonstrations, in-market events like tradeshows and conferences, and tailored promotional initiatives for specific accounts
- Manage the sales process to meet key performance metrics, with a strong emphasis on securing new business
- Analyze the market in the designated territory, creating strategies to penetrate and develop potential new accounts
- Generate new business opportunities through cold calling, email campaigns, and local market analysis
- Manage the end-to-end sales process by effectively engaging all involved parties, ensuring customer satisfaction
- Exceed established sales quotas.
Presales Representative
Pisano
01.2023
- Delivering presentations and demonstrations to respective and current clients
- Liaising with those developing products/service to gain an in-depth knowledge that you can relate to customers and to let them in on user behavior and/or any potential changes clients would like
- Helping the sales team to reach targets
- Conducting research into the industry including competitor research
- Potentially considering new markets or clients to contact, based on the knowledge of both the products/services and the users.
CEO's Team analyst
09.2022 - 01.2023
- I conducted extensive and continuous research and analysis on products, services, and market strategies within our industry, emphasizing the delivery of accurate, timely, unbiased, and contextually relevant insights as a subject matter expert (SME)
- I provided actionable intelligence, sales tools, training, and consultative engagement to support the needs of various departments, ensuring they had the most up-to-date information, defensible analysis, and compelling positioning of Pisano products and solutions in the market.
Customer representative CX
10.2021 - 09.2022
- Delivering presentations and demonstrations
- As a Customer Care Specialist, my primary responsibility was to uphold customer satisfaction by providing effective problem-solving resources and applying best practices in customer support to ensure consistent excellence in service delivery
- I adeptly handled challenging situations with dissatisfied customers, explaining procedures, answering questions, and providing necessary information to address concerns
- Additionally, I collaborated with our Product Development Team to innovate features aimed at reducing support request volumes
- I maintained strict adherence to management systems' policies and procedures, promptly notifying authorities in cases involving information security or personal data breaches.
E-Commerce Customer Relationship Specialist
Touché Privé
02.2021 - 10.2021
- I assist customers by providing detailed product and service information, addressing issues both online and over the phone
- My goal is to deliver exceptional customer service, manage expectations effectively, and resolve any problems that may arise
- When faced with complex issues, I carefully listen to the customer's concerns and conduct thorough research to find solutions promptly.
Customer support
METGLOBAL
02.2020 - 02.2021
- A customer service representative assists customers by offering helpful information, answering questions, and promptly responding to clients to ensure their satisfaction with products, services, and features.
Education
Bachelor of Laws (LL.B.) -
Cairo University
Skills
Customer ServicePresentationsAnalyticalStrategy
Languages
Arabic
Proficient
C2
English
Proficient
C2
Turkish
Upper intermediate
B2
Timeline
Presales Representative
Pisano
01.2023
CEO's Team analyst
09.2022 - 01.2023
Customer representative CX
10.2021 - 09.2022
E-Commerce Customer Relationship Specialist
Touché Privé
02.2021 - 10.2021
Customer support
METGLOBAL
02.2020 - 02.2021
Business Development Executive
Open English
1 2023
Bachelor of Laws (LL.B.) -
Cairo University