Ahmed Alhatti
Lecturer
Esenyurt,Istanbul
Summary
More than 30 years experience in business administration and quality management. More than 10 years experience in Environment Health & Safety, risk assessment, Corporate Social Responsibility CSR, and Sustainability. More than 10 years experience in project management, feasibility studies, cost benefit studies, auditing, inventory management and other related experiences. More than 10 years experience in providing training in all kind of management that related to offices, oil & gas, airports, sea ports, hospitals, mortuaries, and laboratories. Competent Quality Assessor. Accredited Health & Safety Assessor. 1st Runner up Winner in Arabia Corporate Social Responsibilities CSR Award (Sustainability). OHSEMS Development and Implementation Accredited Practitioner. Participated in preparing and issuing the Health Authority General Services Policy, Health & Safety Policy, and the Organization's HR Policy. Nominated as a best government employee at Abu Dhabi Award for Excellence in Government Performance (3rd cycle 2013 and 4th cycle 2015).
Overview
2025
2025
years of professional experience
15
15
years of post-secondary education
3
3
Languages
Work History
Trainer/ Instructor
Headway Academy
2 2020 - Current
Advisor/ Manager, General Services
Health Authority - Abu Dhabi (HAAD)
12.2007 - 09.2018
- Providing training to community, all staff, and contractors, in addition to planning and organizing all general services at all HAAD sites in a way that maintains high efficiency and quality service
- Providing training to community, Government entities, all HAAD staff and contractors in management, quality services, work environments, health & safety in workplace, and other related topics as per Training Section's annual plan
- Perform, supervise, and oversee the duties carried out within the General Services Section by undertaking wide variety of duties including giving subordinate staff work direction, ensuring that work is done within set procedures and to a high standard, and dealing with and delegating work requests
- In-charge of all support services including, housing, hotel accommodation, visas, air tickets, stationery, catering, transportation, security, cleaning, mail, maintenance & continues improvements of all HAAD sites
- Initiating, prepare feasibility studies & undertaking wide verity of projects to continue improving Health sector's in Abu Dhabi
- Undertaking cost benefit studies, and risk assessments in order to improve customer services processes
- Striving to ensure that good customer service is provided at all times, with emphasis on cost savings, cost efficiency, quality, safety and security
- Conducting assessments and proposing improvements to methods and procedures that comply with the standards of quality and safety
- Facilitating and ensuring that total quality improvement principles are utilized to achieve goals of high quality service, customer satisfaction and department efficiency
- Developing and arranging the strategy for the all HAAD events such as social events, workshops, & conferences
- Striving to continually improve all general services through appropriate planning, objective setting and plan implementation
- Ensuring that objectives are met
- Developing and implementing different techniques to enhance social responsibility and environmental supports
- Analyzing and implementing the best practice of Health & Safety standards in order to protect staff and HAAD properties and to provide a safe environment
- Undertakes budget planning & preparation for both the Department and for the whole Organization in regards to Facilities' improvement works, housing, general services contracts, and furniture
- Coordinate and deal with the tendering procedure, including preparing specifications, technical and financial evaluations, awarding, and signing of agreements
- Plan and arrange social loyalty programs for HAAD staff
- Supervise the activities of general services' contractors to ensure the provision of excellent standard of services, in accordance to contractual terms and conditions
Lecturer, Management College
Al Khwarizmi International College
02.2007 - 02.2008
Central Services Supervisor
Faculty of Medicine & Health Science (FMHS), UAE University
03.1991 - 12.2007
- Supervise and oversee the duties carried out within the Central Services Department by undertaking a wide variety of duties including giving subordinate staff work direction
- Coordinate all students' services including planning and preparing social activities
- Develop and implements the strategy for all FMHS events such as social events, workshops, & conferences
- Plan and arrange social loyalty programs for staff/students
- Undertakes budget preparation in regards to general services and housing
- Strives to ensure that good customer services are provided at all times, with emphasis on cost savings, cost efficiency, quality, safety and security
- Control and deal with the tendering procedure, including conducting commercial analysis, awarding and signing of agreements
- In-Charge of FMHS Housing Department that includes all duties related to providing housing to staff, leasing procedures, and housing maintenance
- Public Relations duties, which includes communication with all Government and private Sectors
- In-charge of FMHS students and staff catering services
- In-charge of FMHS students/staff transportation services
- Supervising hospitality arrangements for FMHS guests
- Supervise the activities of general services' contractors to ensure the provision of excellent standard of services, in accordance to contractual terms and conditions
Education
Ph.D. - Management
Management & Science University (MSU)
Malaysia 04.2001 - 04.2016
Master Degree - Quality Management
University of Wollongong
DubaiBachelor Degree - Management
Ajman University
Al AinSkills
Ability to apply total quality principles
Ability to implement quality system standards (EFQM, ISO 9000, ISO 14000, Six Sigma)
Ability to apply process improvements tools (Basic 7 tools and New 7 tools)
Ability to make Feasibility Studies
Ability to make cost/benefit studies
MS Office (Word, Excel, PowerPoint, Outlook)
AutoCAD 2008
Excellent communication skills
Excellent negotiation skills
Able to work under pressure
Self-motivated
Dependable
Goal oriented
Problem solving
Decision making
Train-the-Trainer
Affiliations
- Abu Dhabi Qudorat Membership - OHSEMS Development and Implementation
- Abu Dhabi Sustainability Group - ADSG
- HAAD Excellence Award Committee
- Housing Committee
- Government Archive Committee
- Corporate Social Responsibility
- Social Committee
- Health & Safety Committee
- Environment Health & Safety Management System - EHSMS
Coursesdeliveredrecently
- Healthcare Management & Operations
- Medical Laboratory Quality Management, Assurance, and Control
- Economic Impact Analysis and Strategy
- Advance Document Controlling & Office Management
- Project Management
- Strategic Planning for the Oil & Gas Industry
- Advanced Engineering Management
- Human Resources Certification
- Advanced Tender Contracts Management Skills
- Strategic Management and Negotiations in the Oil & Gas Industry
- Principles of Quality Management
- Business Strategy and Change
- Strategies for Success in Maritime Management
- Leadership and Management
- Health, Safety and Environment Management
- Occupational Health and Safety Management
- Risk assessment and management
- Disaster and Crisis Management
- Sustainability Principles
- Feasibility StudiesCost/Benefit Studies
- Total Quality Management
Recentachievements
- Preparing and issuing the Health Authority General Services Policy, Health & Safety Policy, and participating in preparing the Organization's HR Policy.
- Complying of all Health Authority sites with Health & safety requirements and accordingly certified by Occupational Health & Safety Center 'OSHAD'.
- Obtaining Abu Dhabi Qudorat Membership - as OHSEMS Development and Implementation Practitioner.
- Nominated to represent Health Authority as a best government employee at Abu Dhabi Award for Excellence in Government Performance (ADAEP) in the Executive Council Chairman Medal for Excellent Individual, (3rd cycle 2013 and 4th cycle 2015).
- 1st Runner up Winner in Arabia CSR Award (Sustainability).
- Automation of all Health Authority provided services.
Personal Information
- Date of Birth: 04/17/69
- Nationality: Turkey
Awards
- Nominated to represent Health Authority as a best government employee at Abu Dhabi Award for Excellence in Government Performance (ADAEP), 2013
- Nominated to represent Health Authority as a best government employee at Abu Dhabi Award for Excellence in Government Performance (ADAEP), 2015
- 1st Runner up Winner in Arabia Corporate Social Responsibilities CSR Award (Sustainability)
Publications
- Empirical Examination of SERVQUAL on Patients' satisfaction and Loyalty in UAE Healthcare Industry., Ahmed Alhatti, International Journal of Innovation, Creativity and Change, 8, 11, 2019
- Impact of Strategic Industry Analysis on Improving the Organization Growth and Performance., Ahmed Alhatti, Journal of International Business Studies, 55, 7, 2024
- Under-process: SERVQUAL model to influence service satisfaction among emotional customers.
References
- Dr. Mahmoud Al Madani, Director, Headway Academy, Istanbul, Turkey, 00905550525553
- Mr. Mahmoud M Mahmoud, Dean Assistant, Faculty of Medicine & Health Sciences, UAE University, Al Ain, UAE, mmmahmoud@uaeu.ac.ae, 0097137137118
- Dr. Adnan Jawabri, Deputy Head, Business Administration Department, Al Khwarizmi International College, Al Ain, UAE, Adnan.tahir@khawarizmi.com, 0097137087777
- Mr. Khalid Awadh Alhameli, Director, Administration and Finance Division, Health Authority, Abu Dhabi, UAE, Kalhameli@doh.gov.ae, 0097124193344
Personality Traits
- More than 30 years experience in business administration and quality management.
- More than 10 years experience in Environment Health & Safety, risk assessment, Corporate Social Responsibility CSR, and Sustainability.
- More than 10 years experience in project management, feasibility studies, cost benefit studies, auditing, inventory management and other related experiences.
- More than 10 years experience in providing training in all kind of management that related to offices, oil & gas, airports, sea ports, hospitals, mortuaries, and laboratories.
- Competent Quality Assessor.
- Accredited Health & Safety Assessor.
- 1st Runner up Winner in Arabia Corporate Social Responsibilities CSR Award (Sustainability).
- OHSEMS Development and Implementation Accredited Practitioner.
- Participated in preparing and issuing the Health Authority General Services Policy, Health & Safety Policy, and the Organization's HR Policy.
- Nominated as a best government employee at Abu Dhabi Award for Excellence in Government Performance (3rd cycle 2013 and 4th cycle 2015).
Timeline
Advisor/ Manager, General Services
Health Authority - Abu Dhabi (HAAD)
12.2007 - 09.2018
Lecturer, Management College
Al Khwarizmi International College
02.2007 - 02.2008
Ph.D. - Management
Management & Science University (MSU)
04.2001 - 04.2016
Central Services Supervisor
Faculty of Medicine & Health Science (FMHS), UAE University
03.1991 - 12.2007
Master Degree - Quality Management
University of Wollongong
Bachelor Degree - Management
Ajman University
Trainer/ Instructor
Headway Academy
2 2020 - Current