AHMED ABDOU
Istanbul
Summary
Dedicated professional with expertise in staff coaching and mentoring, sales floor organisation, and employee training development. Holds a forklift operating license and excels in customer service training and cash handling. Committed to enhancing team performance and operational efficiency, aiming to leverage skills in a dynamic retail environment.
Overview
3
3
Languages
1
1
year of post-secondary education
7
7
years of professional experience
Work history
Floor supervisor
BAYDEMIRLER
Esenyurt, Istanbul
2023.01 - 2025.04
- Liaised between management and staff for better transparency and trust-building.
- Improved team morale by implementing a positive feedback system.
- Supervised floor operations to ensure smooth workflow and minimal disruption.
- Provided first-line support to staff members, resolving issues promptly.
- Conducted training for better customer service results.
Call centre agent
Anadolu Furniture/Moving
Avcilar, Istanbul
2020.04 - 2021.12
- Fulfilled administrative duties such as filing, copying and faxing documents when required.
- Initiated upselling techniques during calls; generating additional revenue for the company.
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
- Provided technical support for customer issues, demonstrating problem-solving skills.
- Documented all phone interactions for record keeping and quality control purposes.
Hotel receptionist
Agora
Esenyurt, Istanbul
2019.08 - 2020.03
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
- Managed room availability charts to ensure zero overbooking.
- Improved customer satisfaction for providing timely assistance during stay.
- Responded promptly to customer queries, ensuring an enjoyable stay.
Mobile hardware technician
my own place
Esenyurt, Istanbul
2018.02 - 2019.08
- Ensured defect-free products by carrying out meticulous quality checks.
- Facilitated training sessions for junior technicians aimed at improving their skill set.
- Repaired defective hardware components for optimal device performance.
- Managed inventory levels of spare parts, ensuring smooth operations at all times.
- Assessed client requirements to provide tailored repair solutions.
- Delivered professional customer service whilst addressing technical queries and concerns.
- Installed new hardware parts, enhancing overall device functionality.
Education
Certificate of Higher Education - civil engineering
Gaziosmanpaşa University
2022.09 - 2023.06
A-Levels -
Ihsan Nakipoğlu Imam Hatip Lisesi
2017.09 - 2018.06
Skills
- Forklift operating license
- Staff coaching and mentoring
- Sales floor organisation
- Employee training development
- Customer service training
- Cash handling
Languages
English
Upper intermediate
Turkish
Intermediate
Arabic
Advanced (C1)
Affiliations
- Fishing
- Fitness
- chess
Timeline
Floor supervisor
BAYDEMIRLER
2023.01 - 2025.04
Certificate of Higher Education - civil engineering
Gaziosmanpaşa University
2022.09 - 2023.06
Call centre agent
Anadolu Furniture/Moving
2020.04 - 2021.12
Hotel receptionist
Agora
2019.08 - 2020.03
Mobile hardware technician
my own place
2018.02 - 2019.08
A-Levels -
Ihsan Nakipoğlu Imam Hatip Lisesi
2017.09 - 2018.06