Şahin İsmailoğlu
System Support Specialist
İstanbul
Summary
System Support Specialist with proven expertise at Bizcom in hardware installation and system administration. Enhanced operational efficiency through strategic upgrades and effective vendor coordination. Demonstrated strong teamwork and collaboration in executing IT projects, while maintaining comprehensive documentation for future reference. Proficient in virtualization technologies and data backup solutions.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
System Support Specialist
Bizcom
07.2021 - Current
- Served as primary point of contact for end-users seeking assistance with technical issues, providing effective resolutions efficiently.
- Upgraded outdated hardware components, resulting in increased efficiency and improved system capabilities.
- Coordinated with vendors during hardware installation or repair processes to minimize disruption to daily operations.
- Assisted in the planning and execution of several successful IT projects.
- Maintained documentation and resources regarding problem resolution for reference in future instances.
- Took part in the installation and management of server and storage products of leading manufacturers such as Dell, HPE and IBM
Education
Bachelor's of Education - BOTE
Yıldız Teknik University
İstanbul 10.2011 - 07.2015
Skills
Hardware installation
Data backup and recovery
System administration
Virtualization technologies
Server maintenance
Teamwork and collaboration
Certification
VMware Certified Professional - Data Center Virtualization 2023
Timeline
VMware Certified Professional - Data Center Virtualization 2023
05-2023
System Support Specialist
Bizcom
07.2021 - Current
Bachelor's of Education - BOTE
Yıldız Teknik University
10.2011 - 07.2015