Afra Usta

Customer Service Representative with strong verbal and written communication skills and a proactive, solution-focused approach to problem solving. Experienced in delivering high-quality customer support through live chat, social media, and email within omnichannel environments. Friendly and empathetic with a strong ability to understand customer needs, resolve conflicts, and build positive relationships. Proven ability to work efficiently under time pressure while managing high volumes of inquiries and maintaining excellent service standards.