Afaf Bouchafar
CRM SALES TEAM LEADER
Agadir
Summary
I am an experienced sales specialist, specializing in medical tourism, with over 4 years of successful experience in the industry. I am proficient in CRM customer relationship management and able to develop targeted marketing and sales strategies to drive business growth and maintain strong client relationships.
Overview
14
14
years of professional experience
6
6
Languages
Work History
CRM Sales Team Leader
Hisar Intercontinental Hospital
12.2024 - Current
- Team management, scheduling, task delegation, and setting work objectives.
- Creation of activities and engagements to enhance customer experience, knowledge, and attendance.
- Assessment of customer needs and development of tailored solutions to increase positive customer feedback.
CRM and Sales Expert
Hisar Intercontinental Hospital
01.2022 - 12.2024
- Implementation of various marketing and promotional strategies to improve performance in target markets.
- Establishment of long-term partnerships with healthcare institutions, contributing to consistent patient retention.
Medical Interpreter
Hisar Intercontinental Hospital
02.2021 - 01.2022
- Coordination with hospital staff to organize interpretation services for non-Turkish-speaking patients during admission or appointment scheduling.
- Addressing cultural nuances during translations, promoting better understanding and greater empathy between healthcare providers and patients.
English Teacher
Wall Street English
11.2018 - 02.2021
- Development of innovative lesson plans to engage students in learning English.
- Organization and facilitation of group projects to promote teamwork and problem-solving skills.
General Treasurer
Tawada Association for Development and Communicati
01.2011 - 01.2017
- Planning and management of various events, training sessions, and workshops.
- Management of budgets, assets, portfolios, receivables, and general financial procedures.
Education
Teaching English as a Foreign Language TEFL -
Via Lingua International
08.2018 - 09.2018
Bachelor in Economics And Management -
Université Ibn Zohr
Agadir 01.2017 -
Biology Studies -
Université Ibn Zohr
Agadir 09.2009 - 09.2012
Scientific Baccalaureate -
Med Reda Slaoui
Agadir 06.2009 -
DELF B2 -
French Institure IFA
Agadir06-2008
Skills
- Team Management
- Customer Service Orientation
- Proficiency in Artificial Intelligence
- Team Motivation
- Team Leadership
- Project Management
- Commercial Negotiation
- Organizational Skills
- Oral and Written Communication
- Problem Solving
- CRM Bitrix24
Additional Information
- Passion for Foreign Cultures
- Involvement in social work and Association activities
Timeline
CRM Sales Team Leader
Hisar Intercontinental Hospital
12.2024 - Current
CRM and Sales Expert
Hisar Intercontinental Hospital
01.2022 - 12.2024
Medical Interpreter
Hisar Intercontinental Hospital
02.2021 - 01.2022
English Teacher
Wall Street English
11.2018 - 02.2021
Teaching English as a Foreign Language TEFL -
Via Lingua International
08.2018 - 09.2018
Bachelor in Economics And Management -
Université Ibn Zohr
01.2017 -
General Treasurer
Tawada Association for Development and Communicati
01.2011 - 01.2017
Biology Studies -
Université Ibn Zohr
09.2009 - 09.2012
Scientific Baccalaureate -
Med Reda Slaoui
06.2009 -
DELF B2 -
French Institure IFA