Adnan Al PEZRI

• Provided regular feedback to management on market insights, contributing to the continuous improvement of company offerings.
• Resolved order issues efficiently and enhanced customer satisfaction ratings.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Increased sales revenue by establishing strong relationships with healthcare professionals and promoting medical products effectively.
• Delivered exceptional customer service by addressing concerns promptly and providing comprehensive support throughout the sales process.
• Negotiated pricing arrangements with clients successfully, ensuring mutually beneficial outcomes while meeting company revenue goals.

• Crafted marketing plans based upon extensive research and prospects targeting.
• Led staff and external agencies to develop products and promotions, analyse sales, manage trade shows, purchase media, provide creative services and conduct PR.
• Completed strategic competitive analysis by assessing strengths and weaknesses of competitors.
• Prepared detailed marketing forecasts on daily, weekly and quarterly basis.
• Maximised outreach by implementing marketing strategies to grow customer base.

• contacted customers to show them the company new products
• Made high volume of sales calls per day exceeding company outbound call targets.
• Applied correct hold and transfer procedures, consistently keeping call times within timeframe target.
• Identified and pursued opportunities to upsell company products and services.
• Increased customer satisfaction by offering friendly, helpful and informative customer service.
• Maintained detailed product knowledge to competently and expertly advise customers.
• Support with outbound calls to customers about specific sales and marketing promotional campaigns.

Hello im adnan pezri im a engineering student i already worked in a student registration office and i speak English fluently i have a TOEFL certificate and i speak Arabic which is mother language and little bit of turkish

• Processed cash and card payments during busy shopping periods to minimise customer waiting times.
• Actively listened to customers to fully understand requests and address concerns.
• Prepared range of written communications, documents and reports.
• Maximised customer engagement and satisfaction by delivering excellent customer service.
• Spoke to customers in multiple languages to resolve problems and answer questions.
• Picked up additional tasks to aid team success.