Muhammad Adnan Aslam
Istanbul,34
Summary
Specializing in leading cross-functional teams, driving product innovation, and managing complex projects from concept to completion. Strong focus on aligning stakeholder objectives with strategic execution, collaborating closely with clients and internal teams to gather requirements, define clear goals, and manage timelines effectively. Passionate about delivering high-impact solutions through crafting precise functional documentation and proactively addressing challenges to ensure seamless delivery and client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Manager (Technical Account Manager )
Afiniti
01.2025 - Current
- Promoted to Senior TAM in recognition of strong performance, leadership, and strategic contributions to client success.
- Provide technical and strategic leadership across high-impact client accounts, ensuring seamless operations and alignment with business objectives.
- Drive complex project deployments and production releases, acting as the primary escalation point for critical issues.
- Oversee infrastructure strategy including resource planning, scaling, and preventive maintenance.
- Lead security compliance initiatives and enforce governance protocols across client environments.
- Collaborate with cross-functional senior leadership and global teams to align deployments with Afiniti's product roadmap.
- Mentor junior TAMs and support staff, fostering skill development and knowledge sharing across the team.
- Continuously enhance client engagement through executive-level communication and strategic planning.
Manager (Technical Account Manager)
Afiniti
11.2020 - 12.2024
- Own end-to-end technical operations for assigned clients, ensuring SLA adherence and seamless incident management.
- Lead support teams in resolving issues efficiently, maintaining transparent communication with stakeholders.
- Define and optimize processes for support and functional teams; perform gap analyses to drive operational improvements.
- Manage infrastructure resource allocation, maintenance activities, and production stability.
- Oversee system outages, project deployments, and implementation efforts, aligning with Afiniti release schedules.
- Take full ownership of change management and break-fix issues across their entire lifecycle.
- Ensure compliance with security standards and protocols across client environments.
- Collaborate closely with internal teams including Engineering, AI, Switch Interface, System Integration, and Account Executives.
- Build and nurture strong client relationships, enhancing satisfaction and promoting long-term partnerships.
Analyst Software Engineer
Afiniti
02.2017 - 11.2020
- Supported global production operations for Afiniti clients, ensuring post-deployment stability and issue resolution.
- Collaborated with TAMs to streamline processes, coordinate with clients, and handle operational escalations.
- Performed impact assessment, incident triage, root cause analysis, and initial troubleshooting of production issues.
- Maintained agent data integrity via AIMS web app and ensured uptime of the Afiniti portal.
- Generated SQL/MySQL-based demographic and operational reports for management and client needs.
- Analyzed JIRA data using Excel for reporting and process insights.
- Assisted in system maintenance and administration with DB, System Admin, and Switch Interface teams.
- Installed and supported VPN/MPLS connectivity and client-integrated applications.
- Escalated complex issues (Tier 2/3) with detailed analysis to SID and AI teams.
Education
Bachelor of Science - Computer Science
Ghulam Ishaq Khan Institute of Engineering Sciences And Technology
Pakistan06.2015
F.Sc - Pre-Engineering, Physics
ARF College Mianwali
Pakistan01.2010
Skills
- Computer Science
- AWS Certified
- MySQL
- Databases
- Project Management
- Account Management
- Change Management
- Security Compliance Management
Certification
AWS Certified Cloud Practitioner (Completed)
AWS Associate Solutions Architect (In- Progress)
Languages
English
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Timeline
Senior Manager (Technical Account Manager )
Afiniti
01.2025 - Current
Manager (Technical Account Manager)
Afiniti
11.2020 - 12.2024
Analyst Software Engineer
Afiniti
02.2017 - 11.2020
Bachelor of Science - Computer Science
Ghulam Ishaq Khan Institute of Engineering Sciences And Technology
F.Sc - Pre-Engineering, Physics
ARF College Mianwali