Adem Aça
Restaurant Manager
Istanbul / Bahçelievler
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
3
3
Certifications
1
1
Language
Work History
Restaurant Manager
Divan Brasserie Fuaye / Koç Holding
03.2023 - Current
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Led and directed team members on effective methods, operations, and procedures.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Managed staff schedules and maintained adequate coverage for all shifts.
Restaurant & Bar Supervisor
Divan Brasserie Fuaye / Koç Holding
01.2021 - 03.2022
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Scheduled bands, singers and musicians for live music nights.
- Worked with distributors to add new products to bar menu.
- Completed bar opening and closing procedures.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Restaurant & Bar Captain
Divan Brasserie Kalamış / Koç Holding
03.2018 - 01.2021
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Improved customer service rankings by resolving issues quickly and accurately.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product used.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Bar Captain
White Pepper By Divan / Koç Holding
04.2016 - 03.2018
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Improved customer service rankings by resolving issues quickly and accurately.
- Helped management plan and serve bar menu exceeding customer expectations.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Assisted with inventorying beverage stock and bar supplies.
- Built relationships with vendors to manage orders and negotiate costs.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Bar Supervisor
Mona Restaurant / Dorak Holding
07.2014 - 04.2016
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
Bar Supervisor
Pipa Restaurant / Concept Masters A.Ş
02.2011 - 07.2014
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Worked with distributors to add new products to bar menu.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Completed bar opening and closing procedures.
- Followed strict recipes and drink measurements to minimize product used.
Bartender
NuPera / NuTeras /Mikla - İstanbul Yiyecek İçecek A.Ş
05.2007 - 01.2010
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
Education
MBA - Faculty Of Business Administration
Anadolu University
Eskişehir / Turkey 04.2001 -
High School Diploma -
Etiler Anadolu Lisesi
Etiler / Beşiktaş / İstanbul 04.2001 -
Skills
Operations Management
Recruitment
Customer Engagement
Staff Management
Menu Development
Inventory Control and Record Keeping
Complaint Resolution
Recipes and Menu Planning
Point of Sale (POS) System Operation
Shift Management
Hiring and Training
Passion for Customer Satisfaction
Certification
Professional Bartending / The City and Guilds of London Institude
Timeline
Restaurant Manager
Divan Brasserie Fuaye / Koç Holding
03.2023 - Current
Restaurant & Bar Supervisor
Divan Brasserie Fuaye / Koç Holding
01.2021 - 03.2022
Professional Bartending / The City and Guilds of London Institude
12-2018
MSA (Professional Mixology)
11-2018
Restaurant & Bar Captain
Divan Brasserie Kalamış / Koç Holding
03.2018 - 01.2021
Bar Captain
White Pepper By Divan / Koç Holding
04.2016 - 03.2018
Bar Supervisor
Mona Restaurant / Dorak Holding
07.2014 - 04.2016
Best Bartending in İstanbul / 12. Time Out İstanbul Food and Drink Awards
02-2012
Bar Supervisor
Pipa Restaurant / Concept Masters A.Ş
02.2011 - 07.2014
Bartender
NuPera / NuTeras /Mikla - İstanbul Yiyecek İçecek A.Ş
05.2007 - 01.2010
MBA - Faculty Of Business Administration
Anadolu University
04.2001 -
High School Diploma -
Etiler Anadolu Lisesi
04.2001 -