Adem Aça
Restaurant Manager
Istanbul / Bahçelievler
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
3
3
Certifications
1
1
Language
Work History
Restaurant Manager
Divan Brasserie Fuaye / Koç Holding
2023.03 - Current
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Led and directed team members on effective methods, operations, and procedures.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Managed staff schedules and maintained adequate coverage for all shifts.
Restaurant & Bar Supervisor
Divan Brasserie Fuaye / Koç Holding
2021.01 - 2022.03
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Scheduled bands, singers and musicians for live music nights.
- Worked with distributors to add new products to bar menu.
- Completed bar opening and closing procedures.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Restaurant & Bar Captain
Divan Brasserie Kalamış / Koç Holding
2018.03 - 2021.01
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Improved customer service rankings by resolving issues quickly and accurately.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product used.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Bar Captain
White Pepper By Divan / Koç Holding
2016.04 - 2018.03
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Improved customer service rankings by resolving issues quickly and accurately.
- Helped management plan and serve bar menu exceeding customer expectations.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Assisted with inventorying beverage stock and bar supplies.
- Built relationships with vendors to manage orders and negotiate costs.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Bar Supervisor
Mona Restaurant / Dorak Holding
2014.07 - 2016.04
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
Bar Supervisor
Pipa Restaurant / Concept Masters A.Ş
2011.02 - 2014.07
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Worked with distributors to add new products to bar menu.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Completed bar opening and closing procedures.
- Followed strict recipes and drink measurements to minimize product used.
Bartender
NuPera / NuTeras /Mikla - İstanbul Yiyecek İçecek A.Ş
2007.05 - 2010.01
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
Education
MBA - Faculty Of Business Administration
Anadolu University
Eskişehir / Turkey 2001.04 -
High School Diploma -
Etiler Anadolu Lisesi
Etiler / Beşiktaş / İstanbul 2001.04 -
Skills
Operations Management
undefinedCertification
Professional Bartending / The City and Guilds of London Institude
Timeline
Restaurant Manager
Divan Brasserie Fuaye / Koç Holding
2023.03 - Current
Restaurant & Bar Supervisor
Divan Brasserie Fuaye / Koç Holding
2021.01 - 2022.03
Professional Bartending / The City and Guilds of London Institude
2018-12
MSA (Professional Mixology)
2018-11
Restaurant & Bar Captain
Divan Brasserie Kalamış / Koç Holding
2018.03 - 2021.01
Bar Captain
White Pepper By Divan / Koç Holding
2016.04 - 2018.03
Bar Supervisor
Mona Restaurant / Dorak Holding
2014.07 - 2016.04
Best Bartending in İstanbul / 12. Time Out İstanbul Food and Drink Awards
2012-02
Bar Supervisor
Pipa Restaurant / Concept Masters A.Ş
2011.02 - 2014.07
Bartender
NuPera / NuTeras /Mikla - İstanbul Yiyecek İçecek A.Ş
2007.05 - 2010.01
MBA - Faculty Of Business Administration
Anadolu University
2001.04 -
High School Diploma -
Etiler Anadolu Lisesi
2001.04 -
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