Adam Muhammet Kahraman
Nilufer, Bursa
Summary
Dynamic, results-driven professional with extensive expertise in sales management, e-commerce, and marketplace strategies. Proven track record in retail and outside sales demonstrates the ability to leverage strong negotiation tactics and develop relationships that drive significant business growth. Proficient in conducting comprehensive market research and competitive analysis to inform strategic decision-making while showcasing exceptional customer relationship management and business planning capabilities. Fully bilingual consultant with a talent for training and mentoring teams to achieve excellence in customer service, aspiring to advance into senior leadership roles to enhance strategic planning initiatives within the industry.
Overview
18
18
years of professional experience
Work History
Business Development Manager
Toy Galaxy
08.2022 - 11.2025
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Listen to customer needs to identify and recommend the best products and services.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Maintains SKU lifecycles on all websites and marketplaces to improve
- Created short-term and long-term goals for business team to achieve objectives.
- Planned and developed winning strategies to increase sales, expand territories and boost market positioning.
- Created effective marketing, sales and promotional initiatives to drive revenue.
- Built new business partnerships to drive customer acquisition and generate revenue.
- Negotiated contracts with new clients, securing profitable deals and expanding the company's client base.
- Analyzed market trends and competitor activities to identify opportunities for business expansion.
- Surpassed sales and customer service targets, consistently exceeding established KPIs.
- Attended conferences and trade association meetings to represent company, build industry networks and promote new product lines.
- Coordinated with marketing teams to develop promotional materials and campaigns for target markets.
- Researched trends to gather data and implement innovative strategies.
- Conducted detailed market research to inform business decisions and strategic direction.
- Prepared pricing strategies aligned with budget to meet needs of customers.
Store Manager
Domino's
05.2022 - 11.2025
- Managed day-to-day store operations, including stock levels, staff rota's, and customer service standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Stored stock safely and securely to maintain quality of goods.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Actioned customer feedback to improve product and service provisions.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Hired and trained staff for optimum performance against sales and marketing
- Collaborated with HR to recruit, interview, and hire new staff, ensuring a high level of team capability.
- Led a team of 20 staff, providing training, performance feedback, and personal development support.
- Developed retail strategies with seasonal changes and implementation plans for deployment teams.
- Coordinated promotional events to increase customer footfall and promote new product launches.
- Developed and maintained relationships with local businesses to boost community engagement and store profile.
- Enforced team compliance with health and safety requirements to maintain standards.
Small Business Owner of Amazon Seller Account
MRK International LLC
01.2020 - 04.2024
- Successfully coordinated business activities to ensure maximum profitability with minimal costs.
- Addressed customer complaints and feedback with prompt and effective solutions, maintaining a high level of customer service.
- Utilized effective communication skills to enable successful resolution of issues and conflicts.
- Reconciled daily sales, returns, and financial transaction reports and prepared bank deposits.
- Stayed updated on latest trends, competitor activity, risks and opportunities through regular analysis, networking and conferencing.
- Managed financial functions such as operations budgeting, accounts payable and accounts receivable.
- Analyzed sales data and market feedback to adjust strategies and improve product offerings continually.
- Managed financial operations, including budget planning, expense tracking, and forecasting to maintain financial health.
- Managed all business finances and activities, such as budgets, profit-and-loss statements and sales analysis.
- Negotiated contracts with suppliers to secure cost-effective procurement of quality products.
- Photographed products for sale, posting pictures via social media to increase visibility.
- Coordinated with external accountants for tax preparation, audits, and financial reporting to comply with legal standards.
- Monitored industry trends and attended trade shows, selecting and purchasing products for resale.
- Implemented effective marketing campaigns across various channels, increasing brand awareness and generating sales leads.
- Negotiated contracts with suppliers and service providers to secure advantageous terms and reduce operational costs.
- Managed inventory levels to meet demand without overstocking, using just-in-time procurement strategies.
- Devised marketing strategies to reach untapped markets, convert potential clients and amplify sales revenue.
- Developed successful marketing and business strategies, designing to increase sales, awareness and interest.
- Represented trade operations at board meetings, public hearings and events.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Sales Manager
Teakcraft
05.2017 - 08.2022
- Maintain contact lists and follow up with customers to continue relationships.
- Provide outstanding customer service before and after a sale.
- Help customers determine their needs then provide proper recommendations to solve their problems.
- Maintain high levels of customer satisfaction.
- Maintains SKU lifecycles on all websites and marketplaces to improve sales.
- Creates Amazon FBA shipping plans and shipments.
- Managed day to day operations within all marketplace channels.
- Developed and implemented innovative sales strategies, increasing market share and profitability.
- Guided sales team through challenging negotiations, securing deals that met both client and company objectives.
- Tracked sales, click-through rates and conversion rates by marketing campaign for comparison.
- Enhanced product marketability and improved profits with optimum targeting on sales and marketing strategies.
- Used Facebook, Instagram and YouTube to promote products and events.
- Organized trade shows and exhibitions, showcasing products and services to potential clients and industry professionals.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Newyork City TLC OWNER
Taxi and limousine Commission
04.2016 - 09.2021
- Controlled expenses and allocated financial resources to reach budget goals.
- Cultivated a loyal customer base by delivering exceptional after-sales support and handling complaints effectively.
- Cultivated strong industry relationships to promote services and improve business operations.
- Managed financial accounts, including budgeting, forecasting, and tax compliance, to optimize fiscal performance.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Taxi Dispatcher
Style Management
05.2012 - 04.2016
- Wrote administrative weekly substitution reports for payroll purposes.
- Planned driver's schedules.
- Trained and coached new drivers.
- Supported dispatch operations to meet service demand.
- Prepared resources and paperwork ahead of transportation.
- Assigned drivers to vehicles, matching to appropriate routes.
- Coordinated schedule of vehicles and drivers for most efficient goods transport.
- Followed instructions to facilitate smooth transportation.
- Coordinated timings of passenger and freight transport for timely departure and arrival.
- Shifted in additional drivers to meet peak, seasonal demand, limiting missed business opportunities.
- Managed communication with drivers and customers, facilitating smooth pickups and drop-offs for enhanced client satisfaction.
- Conducted regular training sessions for drivers on the use of dispatch technology and customer service excellence.
- Coordinated efficient taxi dispatch operations, matching drivers with customer bookings to optimize service delivery.
- Handled customer inquiries and complaints with professionalism, resolving issues promptly to maintain high service standards.
- Engaged in continuous professional development, attending industry seminars and workshops to remain abreast of best practices.
- Trained new controllers in dispatch software and customer service practices, enhancing team performance.
Student Advisor
London House Language School
09.2007 - 05.2009
- Tutored students in one-to-one and small group sessions to progress learning.
- Led group counseling activities and meetings, continuing student development and growth through a safe space to talk.
- Directed students in completing assignments and projects related to subject material.
- Taught practical lessons in ESL classes to develop applied learning.
- Trained adult learners in classes, workshops and via remote learning programs.
- Accurately maintained confidential information of F-1 students.
- Enhanced international student satisfaction by providing comprehensive academic advising and support services.
- Assisted in the recruitment of diverse student populations, collaborating with admissions teams to develop strategies targeting potential international applicants.
Hotel Specialist
Marriott Hotels
06.2008 - 10.2008
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analyzed information and provided solutions to problems.
- Handled customer concerns and escalated major issues to supervisor.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Lifeguard
Cinnanati Pool Management
06.2007 - 10.2007
- Stayed up-to-date on first aid and emergency best practices through training.
- Performed rescue and first-aid operations as required, administering medical assistance to minimize injury.
- Carried out routine inspections of rescue equipment, guaranteeing readiness for emergency responses.
- Kept pool areas clear and tidy, ensuring regular cleaning to avoid risk of slips and trips.
- Administered first aid and life-saving techniques during emergencies, effectively managing critical situations.
- Supervised swimming and fitness lessons, promptly administering first aid when accidents occurred.
- Attended regular first aid training courses, offering dependable medical assistance to child and adult swimmers.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Education
MBA - International Business Management
Goldey-Beacom College
Wilmington, DE, USA2013
ESL - English As a Second Language
Brooklyn College
Brooklyn, NY, USA2011
Bachelor of Business Administration - Business Administration
Uludag University
Bursa, Turkey2009
Skills
- Effective cross-cultural communication
- Strategic budget management
- Customer relationship management
- Online sales strategy
- Market analysis
- Building professional connections
- Comprehensive understanding of products
- Profitability optimization
- Operational efficiency in small businesses
- Effective negotiation
- Strategic business development
- Multilingual proficiency
- Crisis management
- Professional development guidance
- Academic advising
- Educational advising expertise
- Certified lifeguard
- CPR certification
- Emergency response
- Food and beverage management
- Complaint handling
- Networking and relationship building
- Policy analysis
- Project oversight
- Collaborative relationship management
- Analytical research skills
- Leadership and people development
- Analytical problem-solving
Additional Information
- Dual Citizenship : United State of America and Turkey
- International Business Development professional with 12+ years of experience across US and Europe.
- Dual citizen of United States and Turkey , offering full work rights in both regions.
Languages
Turkish
First language
English
Advanced
C1
Spanish
Elementary
A2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Business Development Manager
Toy Galaxy
08.2022 - 11.2025
Store Manager
Domino's
05.2022 - 11.2025
Small Business Owner of Amazon Seller Account
MRK International LLC
01.2020 - 04.2024
Sales Manager
Teakcraft
05.2017 - 08.2022
Newyork City TLC OWNER
Taxi and limousine Commission
04.2016 - 09.2021
Taxi Dispatcher
Style Management
05.2012 - 04.2016
Hotel Specialist
Marriott Hotels
06.2008 - 10.2008
Student Advisor
London House Language School
09.2007 - 05.2009
Lifeguard
Cinnanati Pool Management
06.2007 - 10.2007
Bachelor of Business Administration - Business Administration
Uludag University
MBA - International Business Management
Goldey-Beacom College
ESL - English As a Second Language
Brooklyn College
Hobby and interests
- Netflix
- Soccer
- Swimming
- Play station
- Tennis
- Cooking
- Reading