Ada Marieta Edizer
English Teacher
Antalya
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations and handles payments. Outstanding multitasker with in-depth knowledge of travel planning .
Overview
19
19
years of professional experience
Work History
Car Rental Agent, Front Desk Clerk
Yemen Rent A Car
05.2023 - Current
- Collaborated with team members to ensure seamless coordination of daily tasks, resulting in an organized and efficient workplace.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Maintained clean and inviting office spaces, contributing to a professional image for the company.
- Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
Patient Coordinator
Amazing Smile Turkey
01.2023 - 05.2023
- Partnered with other healthcare professionals to create and implement individualized care plans for patients in various units.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.
Patient Coordinator
Yalın Dental Clinic
09.2022 - 01.2023
- Partnered with other healthcare professionals to create and implement individualized care plans for patients in various units.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Resolved customer complaints using established follow-up procedures.
Front Desk Agent
Poseidon Spor Salonu
06.2019 - 09.2022
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Answered multi-line phone system and enthusiastically greeted callers.
- Signing contracts and collecting payments.
Receptionist
Sun Beach Hotels
03.2012 - 08.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
Cashier
Corner Cafe
02.2011 - 12.2011
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education Coordinator
New Century Agency
08.2008 - 01.2010
- Managed educational program budget and prepared monthly reports.
- Translating all needed paper work for the assignments from Bulgarian to English.
- Giving proper and detailed information for all educational programs which agency offers.
- Preparing all needed documentation.
- AuPair Europe
- Work And Travel USA
- Education UK
- Self Employed Status UK
Supply Chain Manager
Alati Ltd, Construction Hymermarket Alati
01.2006 - 06.2008
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Managed procurement activities, driving cost savings through strategic sourcing and contract negotiations.
- Reduced lead times for product deliveries through effective supplier management and communication strategies.
- Implemented inventory-management strategies to maximize availability and decrease waste.
Education
Business Management
KÖDGEB Certificate
Mersin, Turkey2017
Bachelor of Science - Bulgarian And English Phylology
Paisii Hilendarski University
Plovdiv, Bulgaria 04.2001 -
Skills
- Strong multitasking
- Team player mentality
- Reservation Management
- Fleet Management
- English language
- Turkish language
- Balkan languages
- Russian language
Timeline
Car Rental Agent, Front Desk Clerk
Yemen Rent A Car
05.2023 - Current
Patient Coordinator
Amazing Smile Turkey
01.2023 - 05.2023
Patient Coordinator
Yalın Dental Clinic
09.2022 - 01.2023
Front Desk Agent
Poseidon Spor Salonu
06.2019 - 09.2022
Receptionist
Sun Beach Hotels
03.2012 - 08.2013
Cashier
Corner Cafe
02.2011 - 12.2011
Education Coordinator
New Century Agency
08.2008 - 01.2010
Supply Chain Manager
Alati Ltd, Construction Hymermarket Alati
01.2006 - 06.2008
Bachelor of Science - Bulgarian And English Phylology
Paisii Hilendarski University
04.2001 -
Business Management
KÖDGEB Certificate