ALI ÇAĞRI SARAK
Istanbul,34
Summary
A seasoned professional in operations and process development, with a rich history of driving innovation and operational excellence in dynamic sectors. My journey includes impactful roles at leading companies such as Getir, Glovo, and Kapgel, where I've spearheaded process improvements, product-technology development, and the introduction of groundbreaking operational models. My expertise lies in enhancing service quality, fostering team collaboration across multinational settings, and pioneering industry-first initiatives like Turkey's freelance courier model. My approach is deeply rooted in collaborative leadership and an unwavering commitment to innovation, which has been instrumental in achieving operational advancements and securing market leadership. Passionate about operational excellence and constantly seeking to leverage technology for business growth, I aim to continue making significant contributions to the field. Hobbies and Interests Making ceramic household items using clay Try new board games Observing with a telescope
Overview
13
13
years of professional experience
1
1
Certification
1
1
Language
Work History
Business Development Manager
ANT Logistics
İstanbul
12.2023 - Current
- Managing various projects and tasks simultaneously
- Implement new technologies for digitalization
- Working with other teams for understand needs
- Working with technology teams for explain and inform about other teams needs
- Using different sides of skills simultaneously for work as product development, project management and process development
- Finding and fixing problems with analyzing workflow each departments.
Operation Excellence and Development Manager
GetirFood and GetirLocals Getir
İstanbul
09.2022 - 12.2023
- Leading the team of 8 people reporting to me and maintaining the flow of the daily operation smoothly
- Improving fleet quality by controlling all performance metrics of the courier fleet provided by the 3rd party company during order delivery in line with certain weekly and monthly reports
- Leading teams for both field and system related technological improvements within the operation
- Managing technology-related issues with major financial impact and other crises in the operation
- Establishing the bridge between the field-operation-technology-data teams during the short time I have been in office, combining the situations experienced in the field with my own experience and ensuring that the teams run to the target more clearly and solve problems
- Improved execution efficiency through adaptive, proactive business management techniques
- Used targeted Scrum frameworks to enable ongoing people and process improvements.
Operations Monitoring Executive
GetirLocals Getir
İstanbul
08.2021 - 09.2022
- Monitoring of the fleet and development of fleet processes
- Maintaining dynamic communication with the third-party company that provides the courier fleet in line with the processes and problems
- By establishing the alarm center structure, I ensured a more proactive approach to problems in operation follow-up processes
- I pioneered improvements to increase service quality in the triangle of courier-operation-efficiency touched by the order
- I led the 8-person operation tracking team and contributed to their development
- I contributed to the improvements touching the business-courier-customer triangle by exchanging ideas and information with stakeholders in different departments within GetirÇarşı
- I established processes such as return order structure, order intake from shopping centers.
Founding Partner
İstanbul
11.2020 - 05.2021
- As a co-founder, I spearheaded our business specializing in personalized digital souvenir drawings for the
- US and Australian markets
- I led key aspects of our growth journey, including order tracking, marketing strategy, and team building for our talented artists, streamlining operations for a customer-centric approach.
Operations Manager
İstanbul
11.2020 - 05.2021
- I led the customer support department and our global illustration team in artofyellow.com which is a company present in custom digital product market
- In addition, I created all the flows of the software to be used for the order tracking interface.
Operations Supervisor
Glovo
İstanbul
12.2018 - 03.2020
- In 2018, I worked as a supervisor in the Turkey operation of Glovo, which operates instant delivery operations in 22 countries, reporting to the EMEA region manager
- Within the scope of this task, I carried out responsibilities such as fleet quality management, operation efficiency improvements, establishment of operation tracking mechanism and automation using technology
- I contributed to the development of operations by exchanging ideas with countries such as Georgia
- Romania, Ukraine, Egypt and Morocco in the EMEA region
- By achieving serious success here, I contributed to having a share in the sector as the second company for the first time in the instant delivery sector where there is no competition.
Operations Team Lead
Kapgel
İstanbul
08.2015 - 04.2018
- At Kapgel, we brought a different perspective to the instant delivery sector and established an operational structure where we can work with freelance couriers and bring products anywhere you want
- Since I was one of the first employees of the company, I was involved in all processes such as operations, catalog processes, operation development
- It was a great work experience where I pioneered many groundbreaking ideas in the sector which all are still driving the sector
- We delivered hot coffee with the first quick delivery service in Turkey
- We established an infrastructure and processes where we were able to provide customers with the desired products from anywhere to their location
- For the first time in Turkey, we transported products from stores such as Starbucks, Macrocenter, Watsons to clients
- I designed the bag that couriers can transport coffee without any problems and more accurately.
Operation Night Shift Team Lead
Yemeksepeti.com
İstanbul
04.2011 - 11.2014
- I first started as a specialist and was promoted in my 6th month and took charge of a team of 15-30 people in night operations and as the sole responsible of all Yemeksepeti operations during the night
- During this period I took part in the management of the team, solving operational crises, reporting the problems that occurred during the night and transferring the aspects open to improvement to the relevant units
- As an operation, we were responsible for the delivery processes of all orders coming to yemeksepeti and any problems that may occur after delivery.
Education
Bachelor of Science - Political Science and International Relations
2019
Skills
- 11 Years of Experience in Q-Commerce (Fast
- Delivery) , E-Commerce
- Operation Development; Establishment of
- Business processes and tracking systems
- Leadership across teams
- Team and Operation Management
- Operation Process Improvement
- Agile
- Project Management
- Managing crises of different levels and with
- Multiple stakeholders
- Product Development and management of its
- Processes Business Development
- Certifications
Certification
Prompt Engineering Course, Novarge İstanbul, 12/01/23
PMP Exam Preparation Course, ISTANBUL INSTITUTE, İstanbul, 12/01/23
Agri-Food Entrepreneurship Summit, Arkhé Innovate, İzmir, 08/01/23
References
References
Available upon request.
Additional Information
- First promotion and first large team management at the very beginning of working life Transportation of various products with fast delivery method for the first time in Turkey Working with freelance courier model for the first time for sectoral solution Gaining different perspectives by working with international teams Gaining a share in the sector by competing against the dominant company for the first time in a sector where there is no competition. Understanding the needs of the sector correctly and making improvements that will guide the sector (offering couriers a business model where they can work at any time they wish) Designing the flower bag, which can grow if needed and eliminates the need for a car. With that I reduced cost of delivery
Timeline
Business Development Manager - ANT Logistics
12.2023 - Current
Operation Excellence and Development Manager - GetirFood and GetirLocals Getir
09.2022 - 12.2023
Operations Monitoring Executive - GetirLocals Getir
08.2021 - 09.2022
Founding Partner -
11.2020 - 05.2021
Operations Manager -
11.2020 - 05.2021
Operations Supervisor - Glovo
12.2018 - 03.2020
Operations Team Lead - Kapgel
08.2015 - 04.2018
Operation Night Shift Team Lead - Yemeksepeti.com
04.2011 - 11.2014
Yeditepe University - Bachelor of Science, Political Science and International Relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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