

Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
- Handled inbound and outbound calls, addressing customer inquiries, resolving complaints, and providing product information.
- Demonstrated exceptional communication skills in both English and Mandarin Chinese.
- Utilized CRM software to document customer interactions and maintain accurate records.
- Met and exceeded monthly performance targets, including call volume, customer satisfaction, and sales goals.
- Collaborated with team members to troubleshoot complex customer issues.