Berk Gökçay

Allow seamless production work across multiple projects around the world, meet and precede deadlines, track and route goods, materials and information from both inside and outside the corporation.

Manage company inventory and warehouse stock on the ERP system.

• Allowed for deeper integration of the headquarters and the 3 main production plants within the city
• Assisted in the logistical deployment of the HGV fleet
• Managed the day to day operations of the main warehouse complex, ranging from the accepting of goods and materials, performing regular audits, optimising storage space(s), devising adaptable solutions to surges in demand and subsequent production and spike deliveries.
• Maintain responsibility over a team of 15 personnel and ensure both safety and high performance

Offer on site assistance with assembly, set up and workflow; guarantee smooth operation and provide reputable contacts for business, supply and servicing.

• Developed strong relationships with clients, ensuring trust and open communication throughout the advisory process.
• Negotiated contracts on behalf of clients, securing favorable terms that supported long-term business objectives.
• Trained essential personnel in the handling of equipment and preparation of recipes
• Allowed for the business to target its key weakpoints and off-hours

By developing and sustaining a high standard of specialty coffee service we have transformed a single pub among many in a street crowded with run-of-the mill establishments into one serving not drinks (and or food) but experiences in the "spectrum of liquid senses" which would be supported by the culinary team in the coming months.

Embody the tone and atmosphere of the establishment, carry the story and the 'vibe' of the roasters intended effect and design. Ensure guest happiness and make the next recipe the best possible drink every time.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Controlled line and crowd with quick, efficient service.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Maintained regular and consistent attendance and punctuality.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
• Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Assisted in the renovation and transformation of the business from its previous state as a sandwich shop to a fully operational coffee and desserts cafe before its opening and during its operation.

• Optimised layout of the bar for increased multi tasking efficiency by devising a clear cut workflow
• Prevented machine malfunction due to scale build up by removing faulty pipework and using filtered water instead.
• Guided the proprietor on customer satisfaction by offering cost/impact analyses on which products to acquire and which brands to work with

Represent the image, staff and dedication of the establishment according to standards set by upper management.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained confidentiality of information regarding clients and company.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.