Abolfazl Farhaninejad
Langley
Summary
Accomplished Customer Support Specialist with expertise in CRM systems, financial services, and problem-solving. Proven ability to enhance customer satisfaction, streamline workflows, and build lasting client relationships. Skilled in accounting and financial management, with a strong focus on accuracy, teamwork, and delivering effective solutions.
Overview
20
20
years of professional experience
Work History
Customer Support Specialist
Opofinance
02.2023 - Current
- Resolved customer inquiries through multiple channels to ensure timely support and satisfaction.
- Utilized CRM software to track and manage customer interactions, improving response times.
- Assisted in training new team members on support protocols and systems for enhanced performance.
- Analyzed customer feedback trends to identify areas for service improvement and enhance overall experience.
- Researched and identified solutions to technical problems.
Bank Teller
Ayandeh Bank
03.2013 - 01.2023
- Processed customer transactions efficiently, ensuring accuracy in cash handling and account management.
- Assisted customers with inquiries, providing knowledgeable support on banking products and services.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Counted and packaged currency and coins.
- Cross-sold credit cards, loans and other bank products.
Accountant
Karyabi Sanat O Madan
03.2006 - 02.2013
- Streamlined monthly financial reporting processes to enhance accuracy and efficiency.
- Managed accounts payable and receivable functions to ensure timely payments and collections.
- Ensured compliance with accounting standards and regulations through meticulous record-keeping.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
- Prepared and filed tax forms to meet needs of customers.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Reviewed accounts, resolved coding areas, and tracked
Education
Bachelor of Science - Financial Accounting
University of Applied Sciences & Technology
Tehran, Iran09-2005
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- Live chat support
- Technical troubleshooting
- Email communication
- Accounting and bookkeeping
- Data analysis
- Financial reporting
- Skilled in Microsoft Office (Excel, Word, PowerPoint)
- Payroll processing
- Cash flow analysis
- Data inputting
- Cash handling expertise
Languages
English
Professional Working
Persian
Native or Bilingual
Timeline
Customer Support Specialist
Opofinance
02.2023 - Current
Bank Teller
Ayandeh Bank
03.2013 - 01.2023
Accountant
Karyabi Sanat O Madan
03.2006 - 02.2013
Bachelor of Science - Financial Accounting
University of Applied Sciences & Technology