Abokor Abdisalan Sh.dahir
Borame
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Customer Care. Skilled in relationship building and computer applications, I've successfully implemented quality control measures, boosting service standards. My ability to lead teams and manage detailed projects reflects my organized, efficient approach and positive attitude, driving significant improvements in customer retention and operational efficiency. Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact.
Overview
4
4
years of professional experience
Work History
Volunteer
Business Department Accounting
09.2023 - 12.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Cashier Manager
Cashier
08.2022 - 03.2023
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
Customer Care Manager
Customer Care
02.2020 - 04.2022
- Implemented effective quality control measures to minimize errors and ensure high standards of service.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Created customer support strategies to increase customer retention.
- Evaluated interactions between associates and customers to assess personnel performance.
- Developed detailed plans based on broad guidance and direction.
Education
BBA - Business Department Accounting
Amoud University
Borama / Somalia 09.2023
Skills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Leadership Qualities
- Computer Skills
- Public Speaking
- Relationship Building
- Event Setup
- Answering Phones
Timeline
Volunteer
Business Department Accounting
09.2023 - 12.2023
Cashier Manager
Cashier
08.2022 - 03.2023
Customer Care Manager
Customer Care
02.2020 - 04.2022
BBA - Business Department Accounting
Amoud University