Abdussamet Soydan
Customer Relations Representative
Istanbul,Esenler
Summary
Enthusiastic and service-oriented professional with a background in customer relations and public communication, aiming to bring exceptional interpersonal skills to a cabin crew role. Graduated with an associate degree in Railway Systems Management, with hands-on experience resolving public inquiries and managing high pressure situations at Istanbul Metropolitan Municipality's Solution Center. Promoted to a back-office role due to outstanding performance and communication skills. Certified in Customer Relations, Quality Management, and Public Relations. Highly adaptable, team-focused, and committed to ensuring passenger comfort, safety, and satisfaction in dynamic, multicultural environments.
Overview
3
3
years of professional experience
2021
2021
years of post-secondary education
2
2
Languages
Work History
Customer Relations Representative
Istanbul Metropolitan Municipality
03.2023 - Current
- Actively listened to and resolved citizen inquiries and complaints through the municipality's Solution Center, ensuring a high level of public satisfaction.
- Achieved top-tier performance scores and was recognized among the best-performing employees.
- Promoted to Back Office Specialist as a result of consistent success and work ethic.
- Facilitated interdepartmental communication to ensure faster and more effective resolution of citizen issues.
- Played a key role in improving internal workflow efficiency and response time.
- Proficient in English, enabling effective communication with international passengers and crew members.
Back Office Specialist / Customer Relations Repres
FuzulEv
Istanbul, Istanbul
06.2022 - 02.2023
- Worked at Fuzulev for 9 months, during which I was promoted to the position of VIP Customer Representative within just 3 months due to outstanding performance and customer satisfaction. In this role, I was responsible for resolving post-sales issues, ensuring customer concerns were addressed quickly and effectively. I collaborated with internal departments to provide timely and personalized solutions, while maintaining detailed follow-up to enhance overall service quality. My ability to communicate clearly and empathetically contributed to improved client loyalty and service ratings.
Education
Associate Degree - Railway Systems Management
Eskisehir Technical University
Eskişehir, 2601.2021
Skills
Customer Relations
Customer engagement
Problem-solving
Complaint handling
Customer satisfaction
Risk management
Public Relations
Quality Management
Communication Skills
Problem Solving
Customer service
Timeline
Customer Relations Representative
Istanbul Metropolitan Municipality
03.2023 - Current
Back Office Specialist / Customer Relations Repres
FuzulEv
06.2022 - 02.2023
Associate Degree - Railway Systems Management
Eskisehir Technical University