Abdullah ASLAN
It / System Support Specialist
Etimesgut/Ankara
Summary
System Support Specialist with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
6
6
Certifications
Work History
IT Specialist
Oncosem Oncological Systems
Ankara
06.2022 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured hardware, devices, and software to set up work stations for employees.
- Performed server backups and changed and replaced backup tapes daily.
- Configured hardware and granted system permissions to new employees.
System Support Specialist
Fonet Software
Ankara/Samsun
08.2019 - 07.2021
- Resolved computer and system networking problems to maintain user productivity.
- Culled technology knowledge to perform IT troubleshooting, restoration and maintenance services to maintain organizational performance levels.
- Tracked issue resolution policies to maintain compliance with internal standards.
- Monitored hardware, software and peripheral performance against organizational expectations.
- Generated reports to track performance and analyze trends.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Installed, configured and maintained computer systems and network connections.
- Monitored system performance to identify potential issues.
Intern
Bartin University
Bartin
10.2018 - 06.2019
Intern
Bimel
Ankara
07.2017 - 07.2017
Intern
Turk Telekom Data Center
Ankara
06.2013 - 08.2013
Education
Bachelor of Science - Management Information Systems
Bartın University
Bartın 09.2015 - 06.2019
Associate of Science - Web Design And Coding
Anadolu University
Bartın 09.2019 - 07.2020
High School Diploma -
Gazi Anatolian Technical High School
Ankara 09.2010 - 06.2014
Skills
Desktop support
Certification
Network Security
Reference
Recep EMUL Trendyol Associate QA Specialist 05384589874 receppemul@gmail.com
Samet AYLAK Toolio Software Engineer 05069508645 sametaylak29@gmail.com
İlhan ERMİŞ Habitat Derneği Director 05497260325 ilhanermis@gmail.com
Timeline
IT Specialist
Oncosem Oncological Systems
06.2022 - Current
Network Security
04-2022
Introduction to Cybersecurity
02-2021
Google IT Support Professional Certificate
12-2020
CCNA: Enterprise Networking, Security, and Automation
08-2020
NSE 2 Network Security Associate
04-2020
NSE 1 Network Security Associate
03-2020
Associate of Science - Web Design And Coding
Anadolu University
09.2019 - 07.2020
System Support Specialist
Fonet Software
08.2019 - 07.2021
Intern
Bartin University
10.2018 - 06.2019
Intern
Bimel
07.2017 - 07.2017
Bachelor of Science - Management Information Systems
Bartın University
09.2015 - 06.2019
Intern
Turk Telekom Data Center
06.2013 - 08.2013
High School Diploma -
Gazi Anatolian Technical High School
09.2010 - 06.2014