Abdullah Sefa Genç
Business Analyst
Pendik
Summary
Detail-oriented Business Analyst with 1.5 years of experience in software projects, specializing in requirements gathering, process analysis, and documentation. Proficient in tools such as Redmine and Jira for effective backlog and documentation management, as well as Postman for API analysis, SQL, and Microsoft Excel for comprehensive data analysis and reporting. A strong background in sales enhances communication and problem-solving skills, ensuring the delivery of clear and precise business requirements. Committed to contributing to the development of high-quality, user-focused digital products that drive business success.
Overview
3
3
years of professional experience
2
2
Language
Work History
Business Analyst
Pinsoft - IT Solutions and Consulting
04.2024 - 10.2025
- In my previous role, I actively used Postman and SOAP to analyze and validate API integrations from a business requirements perspective, ensuring alignment between functional needs and technical implementation.
Alternative Sales Channels Assistant Specialist
Etstur
05.2023 - 04.2024
- As a travel consultant, I sold all-inclusive hotel packages, utilized CRM systems to manage client interactions, and customized existing travel plans to meet customer needs.
Customer Service agent
Wingie Enuygun Group
06.2022 - 06.2023
- I actively used Gds programs such as troya sabre and amadeus to manage flight bookings, handling customer requests for changes and cancellations with accuracy and efficiency.
Education
Bilgisayar Programcılığı - Auzef
07-2026
Economics
07-2024
Skills
Postman-based API testing
Technical documentation creation
Data log analysis
Customer engagement
Application support
Problem-solving skills
Excel proficiency
Timeline
Business Analyst - Pinsoft - IT Solutions and Consulting
04.2024 - 10.2025
Alternative Sales Channels Assistant Specialist - Etstur
05.2023 - 04.2024
Customer Service agent - Wingie Enuygun Group
06.2022 - 06.2023
Istanbul University - , Bilgisayar Programcılığı - Auzef
Marmara University - , Economics