Abdullah Sarhan
Student
Karabük
Summary
[Job Title] implements and maintains education programs and services and serves as trusted resource to patrons, school personnel and executive board. Successfully maintains staffing and resources to achieve program objectives within budget. Leverages research-based interventions, strategies and instruction and analyzes data to drive academic achievement and social-emotional growth.
Overview
2
2
years of professional experience
1
1
Language
Work History
Call Center Representative
Extensya Business Contact Management Solutions
03.2023 - Current
- Contributed to process improvements within the team by suggesting innovative solutions that led to enhanced workflows and better results.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Student Services Manager
Alsarhan Education
09.2022 - Current
- Facilitated communication between departments involved in the delivery of student services such as health services or housing accommodations.
- Supervised staff members, providing ongoing professional development opportunities, feedback, and guidance as needed.
- Conducted workshops on time management skills, study strategies, stress reduction techniques, and other topics relevant to academic success.
- Provided individualized career counseling services for students seeking internships or full-time employment upon graduation.
- Addressed student concerns and resolved conflicts through mediation, advocating for their needs in collaboration with other campus departments.
Education
Bachelor of Science - MECHATRONICS ENGINEERING
KARABUK UNIVERSITY
Karabük, Turkey 04.2001 -
Skills
Computer and keyboarding skills
Analytical and planning skills
Accuracy and attention to detail Time management skills
Problems solving skills
Flexibility
Fluent Arabic speaking
Fluent Turkish speaking
English speaking and writing
Timeline
Call Center Representative
Extensya Business Contact Management Solutions
03.2023 - Current
Student Services Manager
Alsarhan Education
09.2022 - Current
Bachelor of Science - MECHATRONICS ENGINEERING
KARABUK UNIVERSITY
04.2001 -