Abdulhalit Göçün
Istanbul,Bagcılar
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Waiter
The Peninsula İstanbul
Istanbul, Beyoğlu
12.2022 - 06.2023
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Increased order value by upselling sides, drinks and desserts.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Polished glasses and cutlery to pristine standards.
- Provided first-class customer care through helpful, friendly service.
- Enforced rules for cleanliness and sanitisation to ensure constant compliance with health and food safety standards.
Waiter
W Hotel İstanbul
Istanbul, Beşiktaş
10.2022 - 12.2023
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Managed timing standards in food deliveries to minimise delays.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Head waiter
Hilton Worldwide
Istanbul, Bakırköy
05.2022 - 09.2022
- Worked closely with chef to provide tasty options for guests with food allergies or intolerances.
- Trained and supervised wait staff to maintain first-class customer service standards.
- Delivered quality service by providing warm and welcoming environment.
- Covered large parties and events, anticipating planning and staffing needs.
- Polished glasses and cutlery to pristine standards.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Kept tables clear of used crockery, glassware and cutlery.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
Waiter
Nalia Karadeniz Mutfağı
Istanbul, Bagcılar
10.2020 - 04.2022
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
Waiter
HuQQa
Muscat/Oman, Al Mouj Marina
05.2019 - 01.2020
- Identified and maximised upselling opportunities to increase sales and profits.
- Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
- Built loyal customer base by creating welcoming environment with top quality service.
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
- Delivered exceptional, friendly and fast service.
- Checked on tables to ensure guest satisfaction, anticipated additional needs and happily fulfilled additional requests.
- Prevented shift disruptions, maintaining and restocking back-of-house in line with service needs.
- Shared menu knowledge to effectively assist guests with questions and special requests.
Waiter/Assistant Waiter
HuQQa
Istanbul, Beşiktaş
05.2017 - 05.2019
- Served food and beverages to customers whilst encapsulating company's brand tone and style.
- Increased customer loyalty by building and maintaining relationships with regular guests, memorising individual dining needs and preferences to maximise dining experience.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Ensured meticulous table setting, using symmetry to create balance between table items.
- Acted as food quality inspector, verifying final product aligned with company standards before serving items to guests.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Spa Receptionist
Gorrion Hotel
Istanbul, Bahcelievler
03.2015 - 04.2017
- Assisted with set up of ID card and access permissions following site security practices.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Signposted other services where appropriate using industry knowledge and contacts.
- Took and communicated messages to minimise interruptions to staff workflows.
- Provided clerical support to company employees, including copying, faxing and file management.
- Applied expertise in all spa treatments, products and services to skilfully recommend products in line with monthly targets.
Education
Tourism and Hospitality
Etiler Vocational and Technical High School
İstanbul 09.2014 - 04.2017
Skills
- Spirits knowledge
- Effective sales techniques
- Extensive hospitality background
- Food safety understanding
- Food hygiene protocol
- Food and Beverage knowledge
- Menu knowledge
- Spirits, wine and food service
Languages
English
Upper intermediate (B2)
Turkish
Native
Kurdish
Native
Timeline
Waiter
The Peninsula İstanbul
12.2022 - 06.2023
Waiter
W Hotel İstanbul
10.2022 - 12.2023
Head waiter
Hilton Worldwide
05.2022 - 09.2022
Waiter
Nalia Karadeniz Mutfağı
10.2020 - 04.2022
Waiter
HuQQa
05.2019 - 01.2020
Waiter/Assistant Waiter
HuQQa
05.2017 - 05.2019
Spa Receptionist
Gorrion Hotel
03.2015 - 04.2017
Tourism and Hospitality
Etiler Vocational and Technical High School
09.2014 - 04.2017