VALID RAJAB
Mersin,33
Summary
8 Years of experience in school social worker and protection
Extensive experience as a social counselor has equipped with the intervention, conflict resolution, and emotional support. Having worked in Turkish schools,
Fully comprehend the cultural nuances and challenges faced by students from different backgrounds.
Adept at fostering inclusivity and promoting understanding among diverse groups.
Overview
20
20
years of professional experience
Work History
Educational Support Staff Member
UNECIF, Uc Ocak Middle School
02.2022 - Current
- Coordinated extracurricular activities that enriched students'' educational experiences outside of regular class hours.
- Strengthened school-community relations by actively participating in parent-teacher conferences, open houses, and other events.
- Helped supervise at mealtime and ate with children to encourage good nutrition and proper social skills.
- Supported teachers in developing differentiated instruction strategies that helped meet the varied learning needs of each student.
- Aided teaching staff with various administrative tasks like grading papers or taking attendance which contributed towards an efficient learning environment.
- Facilitated communication between parents, teachers, and administrators regarding student progress and overall wellbeing.
- Assisted in coordinating special events like field trips or guest speaker visits which enriched the overall educational experience for students.
- Helped teacher prepare instructional material and displays.
- Facilitate workshops and trainings on topics related to social-emotional learning, positive behavior intervention and supports (PBIS), and child development.
- Advocate for and promote child protection policies and procedures within the school.
- Maintain accurate and confidential records of student interactions and interventions.
School Social Worker
UNECIF -Mersin Yenisehir Secondry School
09.2012 - 08.2021
- Observed student behavior and developed behavioral interventions.
- Completed psychosocial histories of students under evaluation.
- Worked with teachers to implement behavioral improvement plans based on established assessments.
- Supported students, teachers and families during crisis situations.
- Administered assessments and developed academic goals based on specific disabilities and barriers to learning.
- Created intervention and treatment plans for students in need of assistance.
- Developed and facilitated goal-oriented psycho-education and therapy groups to improve residents' quality of life.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Developed and implemented strategies to reduce and prevent family conflict.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
Social Worker
Al-Majed Charity Association
03.2016 - 09.2016
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
Store Manager
Alaraba group
08.2013 - 05.2015
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed and implemented successful staff incentive programs to motivate employees.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Night Auditor
Cote D'azur Tourist Resort
11.2012 - 07.2013
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Entered and updated sensitive customer information during check-ins and room changes.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Stored guest valuables in safe and individual boxes for security.
Sales Assistant
Al-Tahan Trading Group, LATAKIA
03.2004 - 04.2010
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Fielded customer questions to share information about products, availability, and pricing.
- Boosted store revenue through upselling and cross-selling techniques.
- Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
- Utilized customer feedback to identify areas for improvement within the store''s operations or offerings.
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
- Gathered and prepared sales materials in preparation for sales meetings.
- Researched new clients for sales team, inputting contact information into Salesforce.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Bachelor of Arts - Sociology
Tishreen University
Latakia07.2009
Skills
- Emotional Support
- Family Support
- Student Advocacy
- Crisis Intervention
- Social Skills Training
- Case Management
- Behavioral Intervention Plans (BIP)
- Child development expertise
- Psychosocial assessment
- Teamwork and Collaboration
- Problem-solving abilities
- Child Protection
- Team Leadership
- Staff Training and Development
- Customer Relationship Management (CRM)
- Customer Service
- Computer Skills
- Positive Attitude
- Staff Training
- Parent-Teacher Communication
- Academic advising
- Career Counseling
- Strong Work Ethic and Dependable
- Excellent Communication
- Adaptability and Flexibility
- Relationship Building
Languages
Arabic
Native language
English
Elementary
A2
Turkish
Upper intermediate
B2
TRAINING / COURSES
A Training course for teachers in the desingntee
center
UNECIF
• Psychological first aid
• Stress Response to Challenging Life
• Events Training Disaster and Protection
Awareness Training
• Peer Relations Seminar
Turkish Red Crescent
Timeline
Educational Support Staff Member
UNECIF, Uc Ocak Middle School
02.2022 - Current
Social Worker
Al-Majed Charity Association
03.2016 - 09.2016
Store Manager
Alaraba group
08.2013 - 05.2015
Night Auditor
Cote D'azur Tourist Resort
11.2012 - 07.2013
School Social Worker
UNECIF -Mersin Yenisehir Secondry School
09.2012 - 08.2021
Sales Assistant
Al-Tahan Trading Group, LATAKIA
03.2004 - 04.2010
Bachelor of Arts - Sociology
Tishreen University