Serhat Buyukyavuz
Head Of Contract
Antalya
Summary
Experienced in B2B and B2C sales in online and offline travel industry. Strong background in business development, customer support, and reservation management. Holds a 199 GT Private Yacht Captain license, demonstrating commitment to excellence and attention to detail. Dedicated professional with passion for delivering exceptional service and driving business growth through strategic partnerships and client relationships.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Head Of Contract
SoHolidays Turkiye
02.2025 - 04.2025
- Developed and maintained strong relationships with key stakeholders to ensure contractual compliance and customer satisfaction.
- Maximized performance by monitoring daily activities and mentoring team members.
Head of Contracts
Bedbankglobal
09.2024 - 02.2025
- Developed successful proposals by collaborating with subject matter experts from various functional areas within the company.
- Improved contract negotiation processes by implementing strategic planning and risk management techniques.
Global dynamic contract manager
Prime Travel Service
07.2023 - 08.2024
- Reduced costs for the organization by effectively negotiating favorable contract terms with suppliers and vendors.
- Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
- Maintained Channel Managers( siteminder,Travel-click, HotelRunner, Electraweb, Barboon, Cloud Rooms, Roomclouds, Omnibee etc ) database for with contract, vendor and customer information.
Chief of Reservations
Prime Travel Service
10.2022 - 07.2023
- Managed a team of reservation agents, achieving high employee retention rates through effective leadership and support.
- Optimized the reservations department''s performance by regularly reviewing procedures and making necessary improvements.
- Reduced customer complaints by establishing clear communication channels and setting realistic expectations for guests.
- Implemented quality control measures to ensure accuracy in reservations data entry, minimizing errors and discrepancies.
Customer Relationship Management Consultant
Prime Travel Service
11.2021 - 12.2022
- Negotiated contracts with key stakeholders, securing beneficial terms for both parties involved.
- Evaluated client feedback to continuously refine relationship management approach, leading to increased loyalty and trust.
- Delivered exceptional customer service, ensuring high retention rates and repeat business from satisfied clients.
Yardımcı Pilot
Mia yacht plt
07.2020 - 10.2021
Business Development
IATI
03.2017 - 11.2019
- Meet potential clients by growing, maintaining, and leveraging your network.
- Identify potential clients, and the decision makers within the client organization.
- Research and build relationships with new clients.
- Set up meetings between client decision makers and company's practice leaders/Principals.
- Plan approaches and pitches.
- Work with team to develop proposals that speaks to the client's needs, concerns, and objectives.
Business Development Manager
MetglobalDMC
03.2016 - 11.2016
- Prospect for potential new clients and turn this into increased business.
- Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities.
- Meet potential clients by growing, maintaining, and leveraging your network.
- Identify potential clients, and the decision makers within the client organization.
- Research and build relationships with new clients.
- Set up meetings between client decision makers and company's practice leaders/Principals.
- Plan approaches and pitches.
- Work with team to develop proposals that speaks to the client's needs, concerns, and objectives.
- Participate in pricing the solution/service.
- Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.
- Use a variety of styles to persuade or negotiate appropriately.
- Present an image that mirrors that of the client.
Admin
OTS Globe
05.2015 - 02.2016
- Daily running of the area administration for Jet2 with the support of support administrators and customer service assistants.
- Deal with all major incidents and issues within resort.
- Assist representatives with their day to day responsibilities offering support and assistance.
- Assess transfers reps during their transfers and give feedback.
- Assess welcome meetings regular and give feedback.
- Deal with all complaints from the UK and provide a response on time.
- Ensure all relevant paperwork is completed on a daily basis including RRs and CRFs.
- Chase up any paperwork that is completed incorrect or without supporting paperwork.
- Manager the whole administrator team and their to support and advise.
- Ensure that all representatives are fulfilling their role correctly and thoroughly.
- Were any overbookings on arrival are received ensure all overbooking letters are prepared and are sent to the airport.
- Be in constant communication with UK Customer Services to ensure all customers issue are dealt with promptly and followed up with the relevant representative.
CRM Specialist
OTS Globe
02.2015 - 02.2016
- Full interact with customers to provide answers to inquiries involving a company's product or services.
- Qualifications for advisors include good communication, problem-solving, and computer skills.
- Dealing with customer's complaint and as possible as giving the satisfactory answers.
Yield AND Revenue
Hotelbeds
07.2014 - 11.2014
- Updating your market knowledge and making Manuel comparisons are made your company stable with others that proves your rates upon on customer confidence with your sales options.
Sales and Operation
MetglobalDMC
01.2013 - 05.2014
- Working on the basis of B2C and B2B. Making the group reservations all around the world.
- Handling different group business such as; leisure, MICE, religious, sports, business, student and etc.
- Follow up every request and try to find the best available rate.
- Work with the suppliers, local agencies, directly with hotel or via XML.
- Follow up the terms and payments.
Operation
HotelsPro
01.2012 - 01.2014
- All operational issues (Booking, amendment, cancellation, complaint, bookout, transfer, special requests, payment).
Apex Supervisor
Montage Hotels & Resorts
11.2011 - 12.2012
- Responsible for pool area (includes sunbaths, pool bar).
- Responsible for other bars and restaurants.
Transfer Guide
Corendon
01.2010 - 01.2011
- Responsible for guests comfort during their travel and ensure all the specific information given by oral way.
- Before travel check the list of passenger and make sure Bus is safe and clean for trip.
Education
Bachelor of Science (BS) - İşletme ve Yönetim, Genel
AnadoluNiversitesi
01.2010 - 01.2015
Bachelor of Science (BS) - Turizm ve Seyahat Hizmetleri Yönetimi
AkdenizNiversitesi
01.2008 - 01.2010
Skills
Contract negotiation
Risk management
Proposal development
Data analysis
Database management
Customer relationship management
Team leadership
Performance monitoring
Communication skills
Time management
Problem solving
Attention to detail
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Certification
Teb Liderlik
Timeline
Head Of Contract
SoHolidays Turkiye
02.2025 - 04.2025
Head of Contracts
Bedbankglobal
09.2024 - 02.2025
Global dynamic contract manager
Prime Travel Service
07.2023 - 08.2024
Chief of Reservations
Prime Travel Service
10.2022 - 07.2023
Customer Relationship Management Consultant
Prime Travel Service
11.2021 - 12.2022
Yardımcı Pilot
Mia yacht plt
07.2020 - 10.2021
Business Development
IATI
03.2017 - 11.2019
Business Development Manager
MetglobalDMC
03.2016 - 11.2016
Admin
OTS Globe
05.2015 - 02.2016
CRM Specialist
OTS Globe
02.2015 - 02.2016
Yield AND Revenue
Hotelbeds
07.2014 - 11.2014
Sales and Operation
MetglobalDMC
01.2013 - 05.2014
Operation
HotelsPro
01.2012 - 01.2014
Apex Supervisor
Montage Hotels & Resorts
11.2011 - 12.2012
Transfer Guide
Corendon
01.2010 - 01.2011
Bachelor of Science (BS) - İşletme ve Yönetim, Genel
AnadoluNiversitesi
01.2010 - 01.2015
Bachelor of Science (BS) - Turizm ve Seyahat Hizmetleri Yönetimi
AkdenizNiversitesi
01.2008 - 01.2010