Tuğrul Bayraktar
Istanbul
Summary
As a student of Computer and Educational Technologies at Boğaziçi University, I am dedicated to continuous personal and professional development through diverse experiences. Currently, I am working as a Dealer Development Specialist at Car Studio AI, where I have strengthened my skills in customer support, corporate communications, and teamwork. My involvement with the Compec IT Club at Boğaziçi University has allowed me to refine my organizational skills and actively participate in significant projects such as the Boğaziçi IT Awards. Through internship at DenizBank, I gained valuable insights into the finance sector, further broadening my professional scope. As a football player for the 1863 Boğaziçi Youth and Sports Club, I have embraced discipline, teamwork, and perseverance. I am proficient in problem-solving, Google Workspace, corporate communications, and customer support. With a passion for technology and customer relations, I am eager to continue advancing my skills and contributing to innovative solutions.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Dealer Development Specialist
Car Studio AI
01.2024 - Current
Provide primary post-sales support to corporate clients, including Ford Otosan, Mercedes-Benz
Certified, Toyota Xchange Türkiye, and Çetaş ensuring their satisfaction and operational efficiency with Car Studio AI application.
Swiftly diagnose and resolve client-reported issues, collaborating closely with the IT team for efficient technical solutions.
Foster strong client relationships through consistent and reliable support, contributing to enhanced customer loyalty.
Collect and analyze client feedback to drive continuous improvements in the application and support processes.
Regularly prepare and deliver detailed usage reports for corporate clients, including Toyota Xchange Türkiye and Ford Otosan, to highlight key performance metrics and facilitate strategic decision-making.
Boğaziçi University IT Club
Active Member
11.2023 - Current
As a member of the Compec IT Club at Boğaziçi University, I have honed my organizational skills. I have actively participated in major projects, including the Boğaziçi IT Awards.
Boğaziçi University IT Club | Active Member
Denizaşırı Intern
Denizbank A.S
12.2023 - 01.2024
I gained valuable insights into the finance sector, further expanding my professional scope.
Education
Bachelor's - Computer And Education Technology
Boğaziçi University
Istanbul, Turkey 10.2021 - Current
Skills
Teamwork, Customer Support, Corporate Communications, Microsoft Office, Google Workspace, Communication
Timeline
Dealer Development Specialist
Car Studio AI
01.2024 - Current
Denizaşırı Intern
Denizbank A.S
12.2023 - 01.2024
Boğaziçi University IT Club
Active Member
11.2023 - Current
Bachelor's - Computer And Education Technology
Boğaziçi University
10.2021 - Current