Abdullah Shaaban
Software Support Specialist
Ankara
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Software Support Specialist position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Software Support Specialist
ZNET
ANKARA
06.2021 - Current
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Helped streamline repair processes and update procedures for support action consistency.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Identified issues, analyzed information and provided solutions to problems.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Education
Bachelor of Science - Metallurgy And Materials Engineering
University of Karabük
Karabük,Turkey 09.2015 - 09.2022
Master of Science - FACULTY OF AERONAUTICS AND AEROSPACE
Gaziantep University
Gaziantep,Turkey 01.2023 - Current
Skills
Customer service expert
Timeline
Master of Science - FACULTY OF AERONAUTICS AND AEROSPACE
Gaziantep University
01.2023 - Current
Software Support Specialist
ZNET
06.2021 - Current
Bachelor of Science - Metallurgy And Materials Engineering
University of Karabük
09.2015 - 09.2022