Bora Yalçın
Sales
Çankaya
Summary
A results-driven, disciplined professional with extensive experience in the hospitality industry. Proven expertise in guest services, team leadership, and adapting quickly in high-pressure environments. Successfully managed corporate sales and front desk operations, including overseeing VIP delegations and high-profile stays. Seeking to bring my skills in sales strategy and operational management to contribute to a dynamic international team.
Overview
2025
2025
years of professional experience
16
16
years of post-secondary education
Work History
Sales Supervisor
JW Marriott
12.2024 - Current
- Oversee team performance and ensure the smooth execution of daily operations.
- Training and mentoring new team members, managing communication with global partners, and conducting meetings with international clients.
- Proficient in the RFP system, which allows us to collaborate with global companies and secure key business opportunities. With a focus on maintaining operational excellence and driving team success, committed to fostering strong client relationships and enhancing overall sales performance.
Corporate Sales Executive
JW Marriott Ankara
8 2022 - 12.2024
- Developed and maintained strong relationships with corporate clients, ensuring high levels of satisfaction and retention.
- Managed corporate accounts, identified sales opportunities, and implemented strategies to increase business.
- Collaborated with the marketing and sales teams to create tailored packages for corporate clients.
Shift Leader
JW Marriott Ankara
02.2022 - 08.2022
- Led the front desk team during evening shifts, ensuring efficient operations and guest satisfaction.
- Oversaw daily activities, coordinated with various departments, and handled guest inquiries and issues.
- Took on the responsibilities of the Night Manager on shifts, ensuring smooth overnight operations and managing staff.
Front Desk Agent
JW Marriott Ankara
4 2021 - 02.2022
- Provided high-quality customer service, managed guest check-ins/check-outs, and handled reservations.
- Addressed guest complaints and ensured that all concerns were resolved promptly.
- Assisted in managing the front desk operations during peak hours.
Front Desk Agent
Point Hotel
09.2019 - 04.2021
- Responsible for guest check-in/check-out, reservations, and customer service.
- Ensured a welcoming and efficient environment for guests, contributing to their overall satisfaction.
- Managed administrative tasks such as invoicing and room assignments.
Front Office Trainee
Point Hotel
06.2019 - 09.2019
- Gained hands-on experience in guest relations, reservations, and front desk operations.
- Assisted the front desk team with day-to-day tasks, such as greeting guests and providing information.
- Learned about hotel management systems and customer service best practices.
Education
Bachelor's Degree - Tourism and Hotel Management
Atılım University
Ankara, 06 01.2016 - 01.2020
High School Diploma -
Ankara Kavaklıdere Private High School
Ankara, 06 01.2011 - 01.2016
Elementary School Diploma -
TED Ankara Private First School
Ankara, 06 01.2004 - 01.2011
Skills
Languages:
- English: Advanced
- German: Beginner
Technical Skills:
- Microsoft Office (Word, Excel, PowerPoint)
Professional Skills:
- Strong leadership and team management capabilities
- Excellent customer service and negotiation skills
- Problem-solving and conflict resolution
- Adaptability in fast-paced environments
- Understanding the market opportunities and monitoring competitors strength and weaknesses
Certifications:
- Honor Student Certificate, Atılım University, 2019
- "Offering High Quality in Guest Service" – Point Hotel, 2019
- "Handling Guest Complaints" – Point Hotel, 2019
- "Art of Service" – Point Hotel, 2017
- "Communication Skill Certificate" – World of Wonders Resort, 2017
Other Skills & Interests:
- Professional swimmer, water polo player (Competitive level)
- Amateur tennis player
- B-Class Driver's License
Additional Information
· As the Sales Supervisor, I have successfully managed a budget of €1.5 million for the year, surpassing my annual target by 120%. Throughout the year, I played a key role in facilitating high-level stays, including hosting numerous state leaders and delegations. I was entrusted with exclusive responsibility for these VIP visits, ensuring the smooth and seamless experience for distinguished guests.
· My dedication to excellence in service resulted in personal appreciation letters from various embassies and diplomatic missions. In addition to overseeing government delegations, I expanded our network by establishing collaborations with numerous new companies, contributing significantly to exceeding my budget.
· My strategic approach to sales, alongside my commitment to exceptional client satisfaction, has driven exceptional results in both revenue generation and relationship-building, further solidifying my reputation in the industry.
Personal Information
- Date of Birth: 10/26/97
- Driving License: B class
Scholarshipscertificatesprojects
- Honor Student certificate from Atılım University, 2019
- Offering High Quality in Guest Service, Point Hotel, 2017
- Handling Guest Complaints, Point Hotel, 2017
- Art of Service, Point Hotel, 2017
- Communication Skill Certificate, World Of Wonders Resort, 2017
Timeline
Sales Supervisor
JW Marriott
12.2024 - Current
Shift Leader
JW Marriott Ankara
02.2022 - 08.2022
Front Desk Agent
Point Hotel
09.2019 - 04.2021
Front Office Trainee
Point Hotel
06.2019 - 09.2019
Bachelor's Degree - Tourism and Hotel Management
Atılım University
01.2016 - 01.2020
High School Diploma -
Ankara Kavaklıdere Private High School
01.2011 - 01.2016
Elementary School Diploma -
TED Ankara Private First School
01.2004 - 01.2011
Corporate Sales Executive
JW Marriott Ankara
8 2022 - 12.2024
Front Desk Agent
JW Marriott Ankara
4 2021 - 02.2022