Deniz Karamolla

• Handling, scheduling, and coordinating the assigned export and import operation processes
• Maintain contact with clients to obtain customer feedback regarding product/service quality and provide after-sales support
• Liaising between the customer and internal teams
• Ensure regulatory and documentation requirements were accurately processed, dispatched, and released to forwarders, carriers, agents, and customers promptly
• Receive, process, and answer customer inquiries regarding sales orders, invoices, shipping data, and paperwork, including daily inquiries
• Identify problems/objections with leads/accounts and resolve them appropriately
• Building and maintaining new and existing customer relationships through different channels according to customer preferences (e.g Video call, email, texting, on-site visit)
• Responsible for the preparation, operation, and exhibition of international trade shows, conventions, and/or clinical meetings
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Preparation and presentation of year-end reports to develop strong business strategies for future growth projects
• Seek improvement in the processes to reduce customer complaints and increase customer satisfaction
• Monitored service after sale and implemented quick and effective problem resolutions.
• Identified new business opportunities through , networking, marketing and prospective database leads.

Quality Engineer responsible for management of ISO 9001:2008 and AS/EN 9100 Aerospace and Defense Industry

• Implement quality management system (QMS) in all departments and ensure it's ongoing efficiency
• File updated and maintained all paperwork related to ISO Management
• Conduct Annual Audit Program Management, execution and follow ups
• Develop and implement system improvements to maintain process excellence through Measurement & Analysis
• Develop and document procedures and action plans to define new systems and continually improve existing systems
• Facilitates management of QMS resources and objectives, including: Regulatory Compliance, Internal Audits, Corrective and Preventive Actions (CAPA), Business Process Improvement support, FMEA, Configuration risk management, procedure/process follow ups
• Established and tracked quality department goals and objectives.

• Actively engaged in Marketing and R&D activities
• Observation the company structure and general administrative processes in Quality Department
• Analyzed problems and worked with teams to develop solutions.
• Sorted and organized files, spreadsheets, and reports.
• Participated in workshops and presentations related to projects to gain knowledge.