WALID GAMAL

• Develop and update marketing and sales strategies for domestic and international tourism, enhancing engagement and growth.
  
  Attract and build partnerships with travel agents from key international markets interested in promoting tourism activities in Turkey.
  
  Create comprehensive work plans to effectively implement contracts with travel agents, hotels, and company clients, ensuring alignment with organizational goals

• Balanced competing priorities during peak season operations while maintaining high levels of customer satisfaction.
• Organized memorable group tours with engaging activities and knowledgeable guides.
• Utilized social media platforms effectively to share captivating content showcasing the company's tour offerings.
• Provided thorough pre-trip information packets, ensuring clients were well-prepared for their travels.
• Expanded company's network of partner hotels, airlines, and activity providers to offer a wider range of options to clients.
• Researched emerging travel trends, incorporating popular destinations into the company's offerings to stay competitive in the market.

Manage a team of tour guides, ensuring effective execution of sold tourism programs and maintaining high standards of service delivery

• Enhanced communication between departments by holding regular cross-functional meetings to discuss operational challenges and improvements.
• Evaluated employee performance regularly, providing constructive feedback and recognizing top performers through appropriate rewards and incentives.
• Inspected rooms for damages and sufficient housekeeping practices.
• Provided exceptional guest experiences by addressing complaints promptly and offering personalized solutions to meet their needs.
• Coordinated with maintenance team to ensure timely repairs and preventive maintenance schedules in all guestrooms and public areas.
• Implemented safety protocols within the division, ensuring adherence to industry regulations and maintaining a safe environment for both guests and staff.
• Collaborated with finance department to manage budgets, analyze performance metrics, and implement cost-saving measures.

• Handled tasks and responsibilities for front office employees during periods of understaffing.
• Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
• Resolved guest complaints by addressing issues with rooms promptly.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
• Increased repeat business by providing exceptional service and promptly handling guest feedback.

• Streamlined booking procedures for improved accuracy and reduced reservation errors.
• Assisted in the implementation of a new reservations system, improving overall efficiency and user experience.
• Collaborated with sales and marketing teams to maximize revenue by promoting special offers and packages.
• Achieved revenue targets consistently by closely monitoring reservation patterns, adjusting room allocations strategically during peak periods and slow seasons.
• Coordinated closely with front office operations, ensuring smooth check-in experiences for all arriving guests.

* Handled guest complaints professionally, resolving issues quickly to retain positive guest relationships.
* Collaborated with sales teams to promote special offers and upsell additional services to guests during reservation process.
* Enhanced customer loyalty by delivering personalized recommendations for room types, packages, and amenities.
* Maintained strong relationships with clients and hotel partners to ensure seamless reservation experiences.
* Updated room availability in real time, optimizing occupancy rates and maximizing revenue potential.
* Managed group bookings effectively while coordinating rooming lists, special requests, billing arrangements for corporate events or large parties.
* Promoted hotel brand's loyalty program.

Develop and oversee entertainment programs for hotel guests, coordinating with the team to implement diverse activities, including sports, artistic performances, entertainment events, and competitive activities, enhancing guest satisfaction.

Develop and oversee entertainment programs for hotel guests, coordinating with the team to implement diverse activities, including sports, artistic performances, entertainment events, and competitive activities, enhancing guest satisfaction.