القراءة
Haneen Almudhafar
Customer Service
Istanbul
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
6
6
years of post-secondary education
3
3
Languages
Work History
Call Center Customer Service Specialist
مكتب الدكتور عمر عبد الرحمن
اسطنبول
01.2022 - 05.2022
- Responded to customer comments and questions via LiveChat during shifts.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on company systems, form completion and access to services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Education
Bachelor of Science - هندسة تقنيات الحاسوب
كلية الاسراء الجامعة
العراق 09.2015 - 07.2019
Master of Science - هندسة تقنيات الحاسوب
جامعة التن باش
Turkey 01.2021 - Current
MBA - ادارة الاعمال
Cambridge
On Line 03.2021 - 08.2021
No Degree - التسويق
AMI
On Line 04.2001 -
Skills
Complaint resolution
Interests
تطوير الذات
Timeline
Call Center Customer Service Specialist
مكتب الدكتور عمر عبد الرحمن
01.2022 - 05.2022
MBA - ادارة الاعمال
Cambridge
03.2021 - 08.2021
Master of Science - هندسة تقنيات الحاسوب
جامعة التن باش
01.2021 - Current
Bachelor of Science - هندسة تقنيات الحاسوب
كلية الاسراء الجامعة
09.2015 - 07.2019
No Degree - التسويق
AMI
04.2001 -